About Cabot Cape Breton
Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia—and nestled between the Atlantic Ocean and the picturesque town of Inverness. Cabot Cape Breton features 46 holes of exhilarating golf and one of the best resort experiences in Canada. With two acclaimed World Top 100 courses, a 10-hole short course, 72 rooms of award-winning accommodation at Cabot Links Lodge, 19 upscale Golf Villas, 30 luxury homes, and exquisite dining in three on-site restaurants, Cabot Cape Breton is intended to excite and inspire at every turn.
We are seeking out purpose driven and passionate people who embrace Cabot’s values. Our #cabotcrew brings their unique spirit and individual character and shows up with all their heart to create a warm welcome to a magical place where remarkable memories are made.
If you join our team, you will live our values:
Confidence, Authenticity, Humility, Warmth
Core Accountabilities:
- Be ultimately responsible for the daily operation and performance of the Housekeeping department
- Leading the performance management of Housekeeping staff, including regular performance appraisals, coaching and application of disciplinary process, when appropriate
- Ensuring all staff is properly trained on quality and service standards and are provided the tools and equipment needed to effectively carry out their job functions
- Model Cabot’s culture and exemplify our shared values on a day-to-day basis
- Ensuring consistent adherence to Cabot standards through daily inspection of guest rooms, public areas, offices and various storage areas throughout the hotel
- Promoting teamwork and quality service through daily communication and coordination with other departments, particularly the Front Desk
- Effective scheduling, vacation planning, and departmental productivity results to budget
- Assist and support the Director of Rooms with the delivery of business KPI’s
- Communicating and enforcing policies and procedures with all team members
- Maintain accurate payroll records and monthly inventory of all supplies
- Responding in a courteous and prompt manner to all guest questions, complaints and/or requests
- Plan and organize all deep cleaning and cycle projects relating to guest rooms and villas
- Establish safe working conditions and practices; ensure proper cleanliness in all areas and require staff to wear proper apparel at all times
- Monitor departmental Health & Safety tools including WCB and WHMIS training programs, policies and practices as needed
- Effective communication and follow-up with Maintenance department in relation to guest room and public area repairs
- Additional duties, as assigned
Qualifications:
- Minimum of 2 years Housekeeping management experience; experience in luxury hotel setting preferred
- High school or equivalent education required – University degree or College diploma in Hospitality Management, an asset
- Proven ability to successfully lead and motivate colleagues
- Proficiency with computer software including Microsoft Office Suite, Outlook, Springer-Miller Host, Yellow Dog inventory system, etc.
- Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment
- Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills
- Excellent ability to communicate clearly, concisely, and openly in all interactions (verbal and written)
- Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources
- Strong conflict resolution/management and decision-making skills
- Demonstrated ability to manage labor effectively
- Effective training and facilitation abilities
- Demonstrated ability to work with maximum accuracy, efficiency and attention to detail
- Focus attention on guest needs, remaining calm and courteous at all times
- Work flexible hours – weekends and evenings as required
- Excels in a team environment
Requirements of the role you should be aware of:
- Based on the nature of our business and the service we provide to our guests, to work with us, you must consent to a criminal background check as a condition of employment and an additional criminal background check every two years.
- As a seasonal resort business, you can anticipate a schedule that will involve day, evening, night, and weekend work.
- Long hours moving around, walking, sitting, standing, and crouching while performing other duties is to be expected
- Lifting, carrying, pushing, pulling, and otherwise moving objects up to 50 lbs. in weight
- Frequently ascending or descending stairs and ramps.
- Ability to manage timeline pressures and constraints
- Ability to resolve employee complaints
- As a leader, you may encounter high pressure decision making from time to time.
Cabot Cape Breton promotes diversity, inclusivity, and equal opportunity employment and is committed to non-discrimination on any protected basis covered under applicable law. If you need accommodation to participate in our selection process, please contact us.
Got questions? Reach out to us at careers@cabotcapebreton.com.
To submit your application, visit cabotcapebreton.com/careers. We genuinely appreciate every application we receive, and while we value each candidate, we will only be able to contact those selected for an interview. Thank you for considering a career with us!
