Overview
At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.
Position Summary
Reporting to the Sales and Service Manager, a STUDIO Fitting Specialist is responsible for engaging with every customer to provide world-class service, building lasting relationships that encourage repeat business. Key duties include achieving KPIs, such as sales targets, sales per hour, and booking percentages, while proactively growing the client base and maintaining a fully booked schedule. The position also involves assisting with front-end operations, ensuring the STUDIO area is visually appealing and operational, and providing expert knowledge on products and services. Additionally, the role requires executing club fittings, staying updated on promotions, and providing consistent feedback to improve the customer experience.
Key Responsibilities:
Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
Achieving key performance indicators (KPIs), including meeting or exceeding sales targets, meeting optimal sales per hour, and ensuring high booking percentage to drive overall business performance.
Proactively grow your business by attracting new clients, fostering long-term relationships, and consistently keeping your schedule fully booked to maximize revenue.
Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
Assist in keeping the STUDIO area (Simulators, Components Drawer, & Putting Green) merchandise standards at a premiere visual level to drive sales and the Customer experience.
Maintain a brand-agnostic approach during the fitting process, focusing solely on selecting the best equipment tailored to each customer's unique needs and performance goals, regardless of brand.
Ensure all STUDIO area equipment and supplies are always maintained and operational.
Maintaining the STUDIO area in a clean, professional presentation at all times.
Maintain in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers.
Accurately enter custom club orders for customers, ensuring all specifications are precisely documented
Execution of proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.
Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
Assist Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance using technology including, but not limited to: Trackman, Sam Putt Lab, USchedule, and Microsoft Office
Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.
Qualifications and Skills Required:
Certification: Only PGA Members and Apprentices in good standing with the PGA of America are eligible for this role. The candidate must maintain good standing with the PGA for the duration of employment. The candidate may be asked to provide proof of PGA membership in the form of a current membership card or proof of membership dues payment.
Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
Education: High School Diploma or equivalent.
Experience: 2+ years of club fitting and golf equipment sales experience preferred. Experience with Trackman, SAM Putt Lab, and club building is highly preferred.
Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
Business Acumen: Ability to quickly learn business acumen with appropriate training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
