Position: Public Area Attendant
Reports To: Accommodation Manager/Assistant Manager
Department: Accommodation
PRIMARY PURPOSE
To ensure the cleanliness of all public areas of the hotel as a part of the Accommodation team. Anticipating guests needs and ensuring that service is provided to the level they require and exceeding their expectations.
DUTIES/RESPONSIBILITIES
- • To provide a high standard of cleanliness in all public areas of the hotel
- Sweep, mop, vacuum, and polish floors in public areas,
- Dust and polish furniture, fixtures, and other surfaces
- Maintaining the cleanliness of restrooms ,bars ,meeting conference rooms
- Cleaning lobby ,elevators ,gym
- Delivering miscellaneous goods and supplies to guest bedrooms
- Maintaining cleanliness of the guest corridors
Greet and acknowledge the guest according to company standards in a timely, friendly and efficient manner.
• Undertaking regular deep tasks.
• Managing guest requests in timely and efficient way.
• Reports any maintenance issues to Department Manager.
• Change and replenish bed linen, towels and guest amenities in line with company guidelines.
• Dispose of waste accordingly.
• Knowledge of Portmarnock Policies.
• Always take responsibility for ensuring a positive guest experience.
• Responsible for following the standard operating procedures.
OTHER RESPONSIBILITIES
- Perform any other assigned reasonable duties and responsibilities as assigned or requested by Manager or Assistant Manager.
- Attend departmental meetings.
- Attend Portmarnock Resort & Jameson Golf Links Training.
- Maintain a professional image at all times.
- Adhere to grooming and appearance standards consistently.
- Manage your time effectively and efficiently.
PERSONNEL SPECIFICATION
• Previous accommodation experience is ideal.
• Should have good verbal English.
• Should have excellent communication skills.
• Flexibility to work longer hours as per business demands.
• Be courteous, professional and provide efficient service.
Skills:
cleaning stocking dusting hoovering
Benefits:
Parking perks meals on duty accommodation offers sunday premium
