About the Role
Milltown Golf Club is entering a transformative phase strengthening our operations, redefining internal standards, and enhancing the overall experience for both members and staff. At the centre of this evolution is the newly created Operations Manager role.
This is a key leadership position designed to partner closely with the General Manager in shaping how the Club functions on a daily basis and into the future. The role carries genuine autonomy to lead operational improvements and oversee the administration office function, while also benefiting from a strong collaborative relationship with the General Manager to ensure ideas are supported and change is sustainable.
You’ll play a pivotal part in refining systems, streamlining processes, and helping foster a culture of clarity, consistency, and pride across all departments. This is a role for someone who enjoys creating structure, empowering others, and turning good operations into great ones—without feeling like you’re doing it alone.
Key Responsibilities
- Lead the operational management of office and administrative functions with a focus on efficiency, structure, and quality delivery
- Redesign and implement improved workflows and responsibilities across departments to reduce friction and boost productivity
- Develop and roll out practical SOPs for core club functions, working closely with relevant department heads
- Introduce and maintain systems for handling incoming communications—ensuring timely and consistent member engagement
- Partner with the General Manager to establish a framework of regular team check-ins and performance support across all departments
- Champion cross-departmental coordination—ensuring teams work in sync, aligned with the Club’s goals and service standards
- Support governance, supplier relationships, scheduling, and HR administration
- Foster a club-wide culture of professionalism, ownership, and continuous improvement
- Be a visible and trusted leader who contributes meaningfully to both strategic planning and day-to-day delivery
What Success Looks Like in the First 60 Days
- Office Workflow Reimagined: Clear structures and responsibilities introduced, improving productivity and decision-making flow
- Enhanced Member Interaction Systems: Streamlined processes implemented to ensure all calls, emails, and member queries are handled quickly and professionally
- Staff Engagement Framework Launched: Department-wide check-ins introduced and SOPs developed with each department to build clarity and consistency
- Operational Improvements Driving Cultural Change: Behind-the-scenes efficiency enhancements begin to deliver a noticeably smoother, more polished member experience—while laying the groundwork for a stronger internal culture
Ideal Candidate Profile
- Proven experience in operations, office management, or business administration—ideally within hospitality or service environments
- Strong strategic thinking paired with hands-on execution capability
- Excellent interpersonal and communication skills with a collaborative leadership style
- Naturally proactive, structured, and solutions-oriented
- Confident in influencing others and supporting cultural development across a team
- Discreet, trustworthy, and able to manage multiple priorities in a dynamic setting
- Previous experience in a private members’ club or similar environment is advantageous
Why Milltown, Why Now?
This is a unique opportunity to step into a role of real influence at a club that values people and progress. With the support of the General Manager, you’ll have the chance to shape systems and culture in a collaborative way—making a lasting, visible difference every single day.
Skills:
Attention to detail Leadership Organisation Proactive Interpersonal Skills
Benefits:
Meal Allowance / Canteen Parking Pension Fund Cycle to work
