About the Role

Milltown Golf Club is entering a transformative phase strengthening our operations, redefining internal standards, and enhancing the overall experience for both members and staff. At the centre of this evolution is the newly created Operations Manager role.

This is a key leadership position designed to partner closely with the General Manager in shaping how the Club functions on a daily basis and into the future. The role carries genuine autonomy to lead operational improvements and oversee the administration office function, while also benefiting from a strong collaborative relationship with the General Manager to ensure ideas are supported and change is sustainable.

You’ll play a pivotal part in refining systems, streamlining processes, and helping foster a culture of clarity, consistency, and pride across all departments. This is a role for someone who enjoys creating structure, empowering others, and turning good operations into great ones—without feeling like you’re doing it alone.

Key Responsibilities

Lead the operational management of office and administrative functions with a focus on efficiency, structure, and quality delivery
Redesign and implement improved workflows and responsibilities across departments to reduce friction and boost productivity
Develop and roll out practical SOPs for core club functions, working closely with relevant department heads
Introduce and maintain systems for handling incoming communications—ensuring timely and consistent member engagement
Partner with the General Manager to establish a framework of regular team check-ins and performance support across all departments
Champion cross-departmental coordination—ensuring teams work in sync, aligned with the Club’s goals and service standards
Support governance, supplier relationships, scheduling, and HR administration
Foster a club-wide culture of professionalism, ownership, and continuous improvement
Be a visible and trusted leader who contributes meaningfully to both strategic planning and day-to-day delivery

What Success Looks Like in the First 60 Days

Office Workflow Reimagined: Clear structures and responsibilities introduced, improving productivity and decision-making flow
Enhanced Member Interaction Systems: Streamlined processes implemented to ensure all calls, emails, and member queries are handled quickly and professionally
Staff Engagement Framework Launched: Department-wide check-ins introduced and SOPs developed with each department to build clarity and consistency
Operational Improvements Driving Cultural Change: Behind-the-scenes efficiency enhancements begin to deliver a noticeably smoother, more polished member experience—while laying the groundwork for a stronger internal culture

Ideal Candidate Profile

Proven experience in operations, office management, or business administration—ideally within hospitality or service environments
Strong strategic thinking paired with hands-on execution capability
Excellent interpersonal and communication skills with a collaborative leadership style
Naturally proactive, structured, and solutions-oriented
Confident in influencing others and supporting cultural development across a team
Discreet, trustworthy, and able to manage multiple priorities in a dynamic setting
Previous experience in a private members’ club or similar environment is advantageous

Why Milltown, Why Now?

This is a unique opportunity to step into a role of real influence at a club that values people and progress. With the support of the General Manager, you’ll have the chance to shape systems and culture in a collaborative way—making a lasting, visible difference every single day.

Skills:
Attention to detail Leadership Organisation Proactive Interpersonal Skills

Benefits:
Meal Allowance / Canteen Parking Pension Fund Cycle to work

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Operations Manager