The Best Players Need the Best People.
Assists in the day-to-day PGA TOUR Events Ticketing team operations, with emphasis on customer service, data processing, fulfillment of tickets and credentials, and onsite operations for our Operated Events. Consultative ticketing support for non-operated events as needed.
QUALIFICATIONS
Four (4) year college degree required in Sports Administration, Business or a related field
One (1) year experience in the computerized ticketing industry or related field
Knowledge of sports industry or live-event operations preferred, but not required
Archtics and Ticketmaster ticketing systems preferred, but not required
Salesforce/Kore CRM systems preferred, but not required
Excellent communication and problem-solving skills
Exceptional time management and organizational skills
Proficient in Microsoft Office platforms (Excel, Word, PowerPoint, etc.)
Ability to work well under pressure; and to meet established goals and deadlines
Team player
Must be comfortable interacting with the general public and co-workers in a fast-paced atmosphere
Required to work extended or irregular hours, including nights, weekends and holidays
Some travel required
RESPONSIBILITIES/DUTIES
Manage customer responses across PGA TOUR platforms including email and chat. Coordinate with internal stakeholders including PGA TOUR National Sales & Services Team.
Support all credentialing and ticket fulfillment functions as needed both remotely and on-site.
Coordinate with event ticket processing on paid and complimentary ticket requests
Assist with the event ticket operations as a "catch-all" on-site support resource
Contribute as a valued team member to the overall success of the PGA TOUR Events Ticketing team
Other related duties as assigned by manager or department leadership
