JOB DESCRIPTION
Position: Houseman
Reports To: Accommodation Manager/Assistant Manager
Department: Accommodation
PRIMARY PURPOSE
To ensure the cleanliness of all bedrooms and public areas working as a part of the Accommodation team. Anticipating guests needs and ensuring that service is provided to the level they require and exceeding their expectations.
DUTIES/RESPONSIBILITIES
• Greet and acknowledge the guest according to company standards in a timely, friendly and efficient manner.
• Ensuring the supply of linen to the Hotel is maintained in accordance with set stock guidelines.
• Placing linen and towels in cages to be transported for laundry.
• Sort’s items, counts and records number of soiled items.
• Examines laundered items to ensure cleanliness and service ability.
• Stores laundered linen neatly and systematically arranged.
• Distribution of linen across the Hotel.
• Hoovers corridors of the Hotel.
• Cleaning guest bedrooms and bathrooms to company standards.
• Undertaking regular deep tasks.
• Managing guest requests in timely and efficient way.
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards.
• Ensure security of guest rooms and privacy of guests.
• Reports any maintenance issues to Department Manager.
• Change and replenish bed linen, towels and guest amenities in line with company guidelines.
• Dispose of waste accordingly.
• Carry out lost property procedures.
• Assist other departments as necessary and maintain good working relationships.
• Knowledge of Portmarnock Policies.
• Always take responsibility for ensuring a positive guest experience.
• Responsible for following the standard operating procedures.
OTHER RESPONSIBILITIES
- Perform any other assigned reasonable duties and responsibilities as assigned or requested by Manager or Assistant Manager.
- Attend meetings.
- Attend Portmarnock Resort and Jameson Links training.
- Maintain a professional image at all times.
- Adhere to grooming and appearance standards consistently.
- Manage your time effectively and efficiently.
PERSONNEL SPECIFICATION
• Previous accommodation experience is ideal.
• Should have good verbal English.
• Should have excellent communication skills.
• Flexibility to work longer hours as per business demands.
• Be courteous, professional and provide efficient service.
