Position Summary
The Assistant Golf Professional is a central ambassador of Monterey Peninsula Country Club’s golf and hospitality experience. This individual supports all facets of golf operations — including the professional shop, merchandising, tournament coordination, teaching, and daily member engagement — with an unwavering commitment to service excellence.
As a visible and trusted representative of the golf operation, the Assistant Golf Professional exemplifies the Club’s culture of graciousness, discretion, and precision. Success in this role requires a natural warmth, emotional intelligence, and meticulous attention to detail — ensuring every member and guest encounter reflects the refinement and heritage of one of America’s most distinguished private clubs.
Essential Duties and Responsibilities
- Member and Guest Service Excellence
- Serve as a front-line representative of MPCC’s hospitality culture, consistently demonstrating professionalism, sincerity, and poise.
- Greet every member and guest by name when possible, maintaining awareness of personal preferences, playing habits, and individual expectations.
- Anticipate member needs and proactively offer solutions — from tee time adjustments to personalized product recommendations — before being asked.
- Create a seamless arrival and departure experience by coordinating with outside operations, locker room staff, and the concierge team.
- Resolve issues or service challenges discreetly, effectively, and with empathy, always protecting the member’s sense of value and comfort.
- Maintain in-depth knowledge of all Club programs, amenities, and special events to assist members and enhance cross-departmental collaboration.
- Embody the MPCC philosophy of “invisible perfection” — delivering exceptional experiences with quiet confidence and impeccable standards.
- Professional Shop Operations
- Oversee the day-to-day presentation and operation of the professional shop, ensuring an atmosphere of calm sophistication.
- Accurately manage all sales transactions, member charges, and reporting procedures through the Club’s POS system.
- Maintain immaculate merchandising standards: displays are aligned, garments are steamed and folded, and every product reflects the Club’s aesthetic sensibility.
- Ensure the shop atmosphere mirrors that of a luxury retail environment — understated, elegant, and inviting.
- Offer thoughtful, personalized guidance to members on golf apparel, equipment, and accessories, prioritizing relationship-based sales over volume-driven transactions.
- Merchandising and Retail Management
- Assist the Head Golf Professional and Director of Retail in the planning, selection, and presentation of merchandise consistent with the Club’s brand.
- Cultivate relationships with premium vendors and assist in evaluating trends in luxury golf apparel and equipment.
- Maintain organized inventory controls and accurate records of merchandise movement, ensuring timely reorders and special-order fulfillment.
- Support visual merchandising refreshes weekly to reflect seasonality, color flow, and brand balance.
- Anticipate the desires of a discerning membership by suggesting subtle adjustments to inventory based on observed buying patterns and feedback.
- Tournament and Event Coordination
- Assist in the full spectrum of tournament operations — from registration and pairings to scoring and awards — ensuring flawless presentation and execution.
- Utilize Golf Genius software to create sophisticated, accurate, and visually refined tournament results.
- Maintain a deep understanding of tournament formats, rules, and pace of play management.
- Support the Head Golf Professional in delivering memorable and impeccably run member events that enhance the Club’s social and competitive traditions.
- Instruction, Player Development, and Engagement
- Support the professional staff in the delivery of individual and group instruction, including clinics, junior programs, and ladies’ initiatives.
- Demonstrate enthusiasm for teaching and playing the game at a high level, maintaining professional playing standards.
- Serve as an advocate for the game of golf — promoting enjoyment, etiquette, and improvement among all members.
- Foster an encouraging learning environment where every player feels confident, supported, and inspired.
- Leadership, Team Culture, and Professionalism
- Exhibit quiet confidence, integrity, and leadership in all interactions — modeling the values of MPCC’s golf team.
- Collaborate seamlessly with fellow golf professionals, outside operations, and other Club departments to ensure a unified and consistent member experience.
- Maintain composure under pressure and demonstrate discernment in sensitive or confidential matters.
- Represent MPCC with elegance and humility, both on and off property.
- Attend departmental meetings prepared with ideas and solutions that enhance service and operational efficiency.
High-End Hospitality Expectations
- Demonstrate emotional intelligence — the ability to anticipate unspoken needs and deliver personalized, gracious service.
- Uphold the Club’s standards of refinement in tone, attire, and conduct; exhibit impeccable grooming, posture, and verbal etiquette.
- Apply the principles of anticipatory service — noticing before being asked, remembering before being reminded, and acting with confidence and warmth.
- Maintain absolute confidentiality and discretion regarding member activities, preferences, and Club affairs.
- Treat every interaction as a reflection of the Club’s legacy, ensuring every guest departs with a sense of belonging and gratitude.
- Foster an environment of genuine hospitality — combining formality with authenticity, precision with warmth, and excellence with empathy.
Qualifications
KNOWLEDGE, SKILLS & ABILITIES
- Deep understanding of the USGA Rules of Golf and ability to communicate and apply them with professionalism and discretion.
- Demonstrated ability to play the game of golf at a level commensurate with a PGA Professional, serving as an ambassador of the game and the Club’s standards.
- Proficient in point-of-sale systems, scheduling platforms, and Microsoft Office Suite, with strong administrative and operational acumen.
- Strong organizational and time management skills with the ability to plan, prioritize, and execute multiple tasks in a fast-paced, service-driven environment.
- Exceptional attention to detail and commitment to accuracy in all aspects of golf operations, retail, and member service.
- Highly adaptable and solutions-oriented, with a genuine passion for providing gracious, anticipatory service in alignment with five-star hospitality principles.
- Ability to perform accurate mathematical calculations, including discounts, percentages, and inventory-related figures.
- Demonstrated ability to analyze and resolve problems using sound judgment, professionalism, and diplomacy.
- Capable of working both independently and collaboratively, maintaining poise, discretion, and composure under pressure.
- Strong interpersonal skills with the ability to build relationships and communicate effectively with a diverse membership, guests, and team members.
- Excellent verbal and written communication skills; confident and courteous telephone and email etiquette.
- Ability to interpret and apply Club policies, procedures, and service standards with consistency and professionalism.
- Commitment to maintaining a flexible schedule inclusive of holidays, weekends, and special events, as business demands.
- Demonstrates and upholds a refined, professional image and demeanor consistent with the standards of Monterey Peninsula Country Club.
EDUCATION AND EXPERIENCE
- Associate’s degree (AA) or equivalent from a two-year college or technical school required; Bachelor’s degree preferred.
- Minimum of one (1) year experience in golf operations, retail, or outside member services at a premium golf facility.
- PGA Class A Member in good standing, or enrolled and actively progressing in the PGA Professional Golf Management Program
- Advanced knowledge of golf operations, tournament administration, merchandising, and POS systems (Northstar, Golf Genius, ForeTees, preferred).
- Previous experience in a private club, luxury resort, or high-end golf environment strongly preferred.
- Proven record of delivering exceptional member and guest service in a refined, team-oriented atmosphere
- Strong aesthetic awareness and attention to visual detail.
- High level of professionalism, discretion, and reliability.
- Proven ability to lead through influence, collaboration, and calm under pressure.
Performance Standards
Consistently demonstrates the MPCC Core Values of Excellence, Integrity, Respect, Teamwork, and Hospitality.
- Elevates the member experience through polished, anticipatory, and personalized service.
- Contributes to a high-functioning golf operation characterized by teamwork, efficiency, and discretion.
- Reflects the essence of Monterey Peninsula Country Club — a place where tradition, professionalism, and hospitality unite to create an extraordinary golf experience.
CERTIFICATES & LICENSES
- Must be authorized to work in the United States and provide valid documentation upon hire.
- Valid driver’s license with a clean driving record preferred.
PHYSICAL DEMANDS
While performing the duties of this position, the employee must be able to:
- Occasionally lift, move, and transport boxes, merchandise, and equipment weighing up to 50 pounds.
- Maintain mobility and range of motion required to play golf and perform related physical activities on and around the golf course.
- Frequently operate a computer, point-of-sale system, and standard office equipment including printer, copier, and radio communication devices.
- Move about both indoor and outdoor facilities, including golf shop, locker rooms, practice facilities, and golf course environments.
- Stand, walk, and engage with members for extended periods of time with an energetic, welcoming, and professional presence.
