Outbound Orders & Returns Coordinator

Callaway Golf • Full-time • CG - NADC, United States of America • 2w ago

ABOUT THE BRAND:

Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.

Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!

By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visithttps://www.topgolfcallawaybrands.com

ROLES AND RESPONSIBILITIES

Returns Support

·Manage internal log for the processing of all returns that are sent in without a return authorization number

·Responsible for making outbound calls to consumers for additional information on product returned

·Troubleshoots open return authorization issues related to user and/or system errors

·Identify system errors and work with corresponding teams (SAP/Pinehurst) to correct

·Manage direct to consumer re-ship returns

·Works with Trade In Trade up Coordinator on return disputes and variances

·Oversee returns on hold for consumer returns

Outbound Orders Support

·Manages communication and support order cancellation of outbound deliveries that are cancelled due to no inventory

·Works with claims coordinator on lost/damage returned products

·Provides backup to order management

·Monitors shipping for escalated orders as needed

·Works with Quality Team to audit direct to consumer outbound shipments

·Responsible for maintaining shipping issues log and working with business and operations on corrective action

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

·Strong knowledge of Pinehurst and SAP

·Solid knowledge of current and historical Callaway Golf/non-Callaway Golf products

·Excellent knowledge of the return flow and outbound delivery process.

·Solid knowledge of accounting practices.

·Able to effectively communicate in both written and oral form.

·Analytical, detail-oriented, flexible, and decisive.

·Demonstrated ability to work in an organized and efficient manner while multi-tasking.

·Strong knowledge of Microsoft Word, Excel, and Outlook.

EDUCATION AND EXPERIENCE

·Bachelor’s degree from four-year College or university, or equivalent work experience.

·Minimum 2-years related experience and/or training; or equivalent combination of education and experience preferred.

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DE&I and EEOC:

Inclusion & Diversity:As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!