Job Title: Golf Travel Manager

Location: Port Talbot and Hybrid Working

Job Type: Full-Time

Reports To: Managing Director and Director of Operations

Position Overview:

We are seeking an experienced and passionate Golf Travel Manager to join our team. This role involves planning, organising, and managing bespoke golf travel experiences for individual clients, groups, and corporate organisations. The ideal candidate will have strong knowledge of international and UK golf destinations, exceptional customer service skills, and a background in travel planning or hospitality management.

Key Responsibilities:

Trip Planning & Coordination:
Design and coordinate customized golf travel itineraries, including tee times, accommodations, transportation, dining, and off-course activities.

Client Management:
Serve as the primary point of contact for clients from initial inquiry through post-trip follow-up. Build and maintain long-term relationships with high-value clients.

Vendor Relations:
Negotiate and maintain relationships with golf courses, resorts, hotels, tour operators, and transportation services globally.

Sales & Marketing Support:
Assist in the development of marketing campaigns, attend golf/travel expos, and contribute to promotional content showcasing golf packages and destinations.

Event Management:
Oversee the planning and execution of group golf events, tournaments, and corporate outings, both domestically and internationally.

Budget & Reporting:
Prepare cost estimates, manage budgets, and deliver financial reporting on trip profitability and client satisfaction.

Qualifications:

3+ years of experience in travel planning, hospitality, or event management (golf-specific experience preferred)

Strong knowledge of popular golf destinations (e.g., Scotland, Ireland, Spain, USA, Dubai, Southeast Asia)

Exceptional organisational and multitasking skills

Excellent written and verbal communication abilities

Proficiency in travel booking tools, CRM systems, and Google Workspace

Passion for golf and understanding of the game, culture, and traveller expectations

Ability to travel as needed, including hosting or overseeing trips on-site

Preferred Qualifications:

Background in luxury travel or sports tourism
Existing industry contacts with golf resorts, tour operators, or clubs
Experience using platforms like Xero, Google Suite, or similar software

Benefits:

Competitive salary + performance-based bonuses
Travel opportunities to top golf destinations
Flexible work schedule and potential remote work
Potential to be part of an EOT scheme in the next 3 years

Golf Travel Manager – Roles and Responsibilities

Client Engagement & Experience

Serve as the primary point of contact for clients from inquiry through post-trip feedback
Understand client preferences, budgets, and goals to design tailored golf travel experiences
Provide expert recommendations on golf courses, resorts, and destination activities
Deliver exceptional customer service before, during, and after trips

Trip Planning & Coordination

Design and manage end-to-end golf travel itineraries, including:
Tee time reservations
Lodging and resort accommodations
Ground and air transportation
Dining and excursions
Monitor trip logistics and make real-time adjustments as needed
Coordinate group and individual trips, including corporate outings and tournaments

Vendor & Partner Management

Establish and maintain strong relationships with golf courses, hotels, and tour operators
Negotiate rates and secure preferred partner agreements
Ensure all third-party providers meet service expectations and brand standards

Sales & Business Development

Respond to new leads and convert inquiries into booked trips
Identify upsell opportunities (e.g., club rentals, spa treatments, guided tours)
Collaborate with marketing teams to promote golf travel packages
Represent the company at trade shows, golf events, and industry gatherings

Event Planning & On-Site Management

Plan and manage special golf events, including tournaments, clinics, and team-building programs
Travel to key destinations to host or supervise trips, ensuring flawless execution
Manage group dynamics and serve as the client liaison while on-site

Administrative & Financial Oversight

Prepare quotes, invoices, and travel documentation
Track budgets, trip costs, and profit margins
Maintain accurate records in CRM and booking systems
Provide regular reporting on booking volume, client satisfaction, and vendor performance

Market & Destination Knowledge

Stay current on emerging golf destinations, trends, and course rankings
Visit and evaluate properties and courses to assess quality and suitability
Advise clients based on firsthand knowledge and industry insights

Golf Jobs in Port Talbot

Golf Travel Manager