Job Details
Job Location: Hope Valley Country Club - Durham, NC
Position Type: Full-Time (More than 30 hours a week)
Salary Range: $20.00 - $24.00 Hourly
Description
Established in 2000 and headquartered at our Club Support Center in Atlanta, Georgia, Bobby Jones Links is a club management and development company rich in resources and expertise serving private, resort, daily fee, and public courses. At the core of everything we do is our commitment to serving people. We have spent more than two decades building a vibrant company culture that delivers the lifestyle, camaraderie, and experiences that members and customers desire and the environment in which our employees will thrive.
Hope Valley Country Club, located in Durham, North Carolina, and managed by Bobby Jones Links, is hiring for a Pro Shop Manager. Founded in 1926, Hope Valley is an elite private club featuring a classic Donald Ross designed golf course, state-of-the-art tennis facility, resort-style pool complex, and a spacious, welcoming clubhouse offering its members first-class recreation, dining, and programming. Hope Valley is ideally situated in the heart of one of Southeast’s most vibrant, exciting areas.
The Tennis and Pickleball Pro Shop Manager is a key leadership role within the Racquet Sports Department at Hope Valley Country Club. This individual is responsible for managing all aspects of the pro shop’s daily operations, delivering a high level of personalized service to members and guests, and supporting the club’s premier tennis and pickleball programs. The ideal candidate will be professional, detail-oriented, and passionate about providing a first-class country club experience.
Primary Responsibilities include:
Member & Guest Service:
- Provide exceptional, concierge-level service to members and guests.
- Build lasting relationships with members to anticipate needs and preferences.
- Maintain a polished, professional demeanor in all interactions.
Retail Management:
- Oversee all retail operations including merchandise selection, inventory control, ordering, and visual merchandising.
- Curate a premium product mix tailored to the club’s demographics and seasonal needs.
- Manage POS system, sales tracking, and monthly reporting.
- Conduct regular physical inventory and loss prevention practices.
Team Supervision:
- Recruit, train, and manage part-time pro shop associates.
- Foster a member-focused, service-oriented team culture.
- Create and maintain staff schedules to ensure appropriate coverage.
Facility & Operational Oversight:
- Manage racquet stringing, paddle repair, demo programs, and resale of used gear.
- Maintain the cleanliness, organization, and presentation of the pro shop.
- Coordinate with maintenance and housekeeping for facility needs.
Program & Event Support:
- Assist the Director of Racquet Sports and teaching professionals with tournaments, leagues, exhibitions, and social events.
- Promote club programming through in-shop displays and member communications.
- Facilitate member sign-ups for clinics, lessons, and court reservations.
Administrative:
- Prepare and monitor annual pro shop budget in collaboration with department head.
- Maintain accurate records of sales, inventory, and payroll (if applicable).
- Ensure compliance with club policies and procedures.
Qualifications:
- 2–3 years of retail management experience, ideally in a private club, resort, or specialty sports environment.
- Strong knowledge of tennis and pickleball equipment, rules, and industry trends.
- Excellent interpersonal, communication, and organizational skills.
- Proficiency with POS systems (e.g., Clubessential) and Microsoft Office Suite.
- Ability to multitask and adapt to a fast-paced, member-driven environment.
- Availability to work flexible hours including weekends, holidays, and special events.
Preferred Qualifications:
- Previous experience in a private country club or luxury hospitality setting.
- Familiarity with racquet stringing equipment (training available if needed).
- CPR and First Aid certification (or willingness to obtain).
- Basic marketing or visual merchandising skills.
Benefits:
- Competitive pay with performance incentives
- Health, dental, and vision insurance
- 401(k) with club match
- Uniform allowance and staff meals
- Access to club amenities
- Continuing education and professional development opportunities
