Overview
At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.
Position Summary
The Loss Prevention Analyst supports the company’s efforts to reduce shrink, improve inventory accuracy, and protect company assets through data analysis and case development. This role reviews exception-based reporting, transaction data, and video to identify patterns of theft, fraud, or process issues. The Analyst assists in building internal, external, and Organized Retail Crime (ORC) cases; maintains case documentation; and partners with field and corporate teams to implement corrective actions. The position also provides reporting and analytics
Duties and Responsibilities:
Develop a working knowledge of LP processes, systems, and company policies.
Provide support and act as a resource to business partners for LP related functions. Business partners include, but are not limited to, Store Leadership/Associates, Store Support Center Associates, and vendors.
Actively participate in team projects and seek opportunities to learn from experienced LP professionals.
Maximize utilization of all available loss prevention tools and resources, including ensuring proper functionality of store-based security technologies – i.e. video surveillance, data feeds, exception-based reporting, etc.
Assist in building internal and external theft cases by collecting evidence, reviewing video, and compiling transaction data.
Support Organized Retail Crime (ORC) investigations by organizing case files, identifying patterns across stores, and maintaining accurate records for law enforcement referrals.
Review point of sale (POS) data using various exception-based reporting methods to identify potential theft, training, or systemic issues in need of review/remediation.
Assist in creating and publishing Loss Prevention reports, SOPs and other LP related materials.
Assist in the development of action plans to address/minimize operational shortage.
Assist with inventory preparation, reconciliation, and post-count analysis.
Help identify potential process gaps that contribute to inventory shrink.
Actively participates in self-development for improvement in current role and for future promotions.
Qualifications and Skills Required:
Strong interest in Loss Prevention, Safety, or Retail Operations.
Basic understanding of store operations or customer service preferred.
Willingness to learn Loss Prevention systems and tools (e.g., CCTV, alarms, exception reporting).
Excellent customer service, communication, and interpersonal skills.
Strong attention to detail and ability to follow established procedures.
Able to work independently or as part of a team in a fast-paced retail environment.
Reliable, dependable, and able to maintain confidentiality.
Basic computer skills, including familiarity with Microsoft Word, Excel, and PowerPoint.
Strong problem-solving skills and willingness to take initiative.
Ability to maintain professionalism and composure in difficult situations.
Work Environment and Physical Requirements:
Travel:
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
