Description:
This role is designed for a dynamic individual who will take on the responsibility of leading, managing, and expanding our domestic wholesale accounts. The position encompasses a variety of tasks, including assisting in the sales order entry process, providing sales support, delivering exceptional customer service, and handling administrative functions. Additionally, the individual will work closely with our global wholesale team to roll out new products, set pricing, and distribute marketing materials.
This role involves monthly travel, achieving sales and growth targets defined by management. PXG prides itself on being a highly collaborative and communicative team environment.
Responsibilities:
- Work with internal Sales & Marketing teams to creatively drive Sales with Wholesale Partners (USA & International)
- Maintain strong relationships with accounts through regularly scheduled phone/email outreach campaigns, processing and following up with customer requests, inquiries, and complaints in a timely manner
- Ensure Wholesale orders for designated regions (US/Intl) are received, confirmed, entered, & processed accurately in the ERP system, and provide timely updates to manage account expectations
- Handle order changes for US accounts due to inventory issues, out of stocks, incomplete information, payment issues, etc.
- Liaise with the Operations team (Order Mgt, Planning, Shipping/Logistics) to ensure customer orders are moving through necessary channels, and in a timely manner
- Monitor Open Order & Backorder Reports and provide customer follow-up, including tracking of shipments
- Collaboratively work with the accounting team to ensure accounts are paying on time and not over their credit limits
- Follow up on miss-shipped orders, shipping discrepancies, damaged/defective products, authorize materials for return and complete credit memos, when applicable
- Work cross-functionally to provide details to Accounts on product specifications, building process, etc.
- Provide pricing updates, product changes and marketing information to retailers and partners
- Perform other related duties as needed
Job Skills Required:
- Experienced in running successful phone/email outreach campaigns
- History of traveling throughout the USA, visiting key accounts, lead training sessions, relationship building
- Demonstrated self-starter, and comfortable working in fast paced environment
- Possess a high level of self-motivation, accountability, use of sound judgement and willingness to do what it takes to get the job done
- Strong attention to detail and experience accurately entering data/sales orders
- Ability to successfully prioritize and manage time in a highly focused and changing environment
- Skilled at providing exceptional customer service in conjunction with a thorough understanding of the sales process from start to finish
- Strong relationship, communication, and collaboration skills to effectively partner with internal and external teams (Marketing, Operations, Finance, etc.)
- Demonstrates confidentiality, honesty, and integrity in all situations
- Good working knowledge of MS Office (Excel, Word, PowerPoint); CRM & ERP system knowledge
Job Skills Preferred:
- Golf industry and prior sales experience preferred
- Knowledge of additional languages a bonus
Soft Skills:
- Excellent verbal, written, and interpersonal communication skills, in-person, over the phone & through email
- Self-driven and directed, with a strong sense of ownership
- Team player mentality & self-motivated
- Past remote working experience preferred
Education:
Years of Experience:
- 2+ years of previous Outside Sales experience, supporting Wholesale Accounts preferred
Travel:
Salary:
Working Conditions:
This position will primarily be working in a remote office environment, hours 8:00 am-5:00 pm, Monday – Friday. May require extended periods of sitting or standing, walking outdoors between buildings, and carrying light weight boxes (max 10lbs)
PXG is a drug-free, smoke-free, and fragrance-free work environment.
PXG believes in a diverse environment and is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (and gender identity or gender nonconformity), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information or any other characteristic protected under applicable laws. PXG will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable laws.
