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Manager, Front Desk

Cabot Cape Breton • Inverness, NS • 2w ago

Title: Manager, Front Desk

Reports to: Director of Rooms

Job Type: Full-Time, On Site

Location: Inverness, Nova Scotia, B0E 1N0

The Cabot Collection

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

Cabot Cape Breton

Located along the coast of Cape Breton, Nova Scotia and nestled between the Atlantic Ocean and the picturesque town of Inverness, Cabot Cape Breton is an unrivalled destination offering one of the best resort experiences in Canada. Featuring 46 spectacular holes—including Cabot Links and Cabot Cliffs, two 18-hole layouts ranked among the world’s top 100 courses, and The Nest, an 11-hole par-3 course—Cabot Cape Breton offers a rare chance to experience golf as it was meant to be played: on firm, sandy turf, with the ocean breeze shaping every shot. With award-winning accommodations at Cabot Links Lodge, upscale Golf Villas, luxury homes, and exquisite dining options, Cabot Cape Breton is intended to excite and inspire at every turn.

If you join our team, you will live our values:

Confidence, Authenticity, Humility, Warmth

Position Overview

Passionate about the day-to-day operations of our lodging at Cabot Cape Breton, you take pride in developing and leading a team responsible for delivering a consistent and spectacular guest experience.As an Ambassador for Cabot, you act as a role model for your team and for others on the resort.

Cabot Cape Breton’s Front Desk Manager will oversee the day-to-day operations of our resort’s front desk. Managing room inventory and assignments for our 72-room lodge and 65 luxury residential units, overseeing our team of Front Desk agents and Bell Staff, the successful candidate will develop and implement a comprehensive training program and provide ongoing coaching and performance management to the team. The Front Desk Manager will ensure each guest receives a warm, authentic and well-informed welcome to the resort, providing detailed information related to their stay and itinerary, and offering options beyond golf, including local attractions and events to allow our guests to experience all the local area has to offer. They will also review guest billing for accuracy, ensure any errors are handled, and identify and address any guest issues or concerns which they identify.

You will thrive in this role if you enjoy:

Creating Memorable Guest Experiences – They take pride in being the first and last impression for guests, ensuring a warm welcome and smooth stay.
Building Relationships – They enjoy connecting with both guests and staff, developing rapport, and creating a sense of community.
Leadership & Mentorship – Many find it rewarding to coach and motivate their team, watching employees grow in skills and confidence.
Problem-Solving – Handling challenges on the spot (guest requests, overbookings, last-minute issues) can feel satisfying, especially when they turn a stressful situation into a positive outcome.
The Energy of Hospitality – Many simply love the dynamic, people-focused atmosphere of hospitality, especially in a setting that’s beautiful, like a golf resort or seaside property.

Preferred qualifications and skills:

Minimum 2-3 years hotel/resort leadership experience.
Post-secondary education preferred
The ability to read and speak English fluently is required; other languages considered an asset
Strong Computer literacy, including MS Office, Property Management Systems, hospitality Point of Sales systems

Requirements of the role you should be aware of:

Based on the nature of our business and the service we provide to our guests, to work with us, you must consent to a criminal background check as a condition of employment and an additional criminal background check every two years.
As a seasonal resort business, you can anticipate a schedule that will involve day, evening, night, and weekend work.
Ability to spend long hours moving around, walking, sitting, standing, kneeling, reaching and crouching while performing other duties.
Ability to lift, carry, push, or otherwise move objects (including luggage) up to 50 pounds.

Our Benefits