KJUS joined Acushnet Company (Titleist | FootJoy) in 2021. Acushnet Company (Titleist | FootJoy is the global leader in the design, development, manufacture and distribution of performance driven golf equipment and golf wear which are widely recognized for quality excellence. Driven by a focus on dedicated and discerning golfers and the golf shops that serve them, we believe that we are the most authentic and enduring company in the game of golf.
KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it’s not just a job—it’s a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide.
In 2022, KJUS acquired MPC Embroidery in Cambuslang, Glasgow, a company known for its exceptional customization services and unwavering commitment to superior customer satisfaction. Fueled by a passion for golf and an unyielding dedication to excellence, KJUS remains at the forefront of innovation, continually pushing boundaries in every aspect, from seam to fabric to the finest details.
KJUS | Customer Service & Inside Sales Representative
Job Objective
This role will play a key role in delivering outstanding customer support. This position reports to the General Manager.
Primary Responsibilities
- Support B2B customers on the phone and by e-mail
- Evaluate, process, and complete warranty claims
- Support in managing the accuracy, availability, and data integrity of inventory (including salesman samples) across all business systems
- Create, send and control customer invoices
- Cooperate with logistics partners, monitor and ensure timely delivery
- Maintain customer files, orders, correspondence, invoices, payments
- Enter & process pre book orders
- Prepare sales statistics and reports to support sales team.
- Retain a vast understanding of product lines.
- Maintain working knowledge of company policy with regards to products and service policies
- Contact clients and agents to provide sales, product, pricing, and inventory data as required by sales team
- General administrative support to internal departments
- Assist with accurate, timely fulfillment and shipment of order
- Assist with order processing and re-order requests
- Help with occasional golf or ski events
- Coordinate with the marketing and e-commerce on direct-to-consumer promotions, events, etc.
Requirements
- Customer service or similar role experience
- Sales experience preferred
- Experience with Netsuite preferred
- Strong verbal and written communication skills with and aptitude for conflict resolution
- Proficient computer skills (MS Office, Outlook) Strong problem-solving and conflict resolution abilities
- Multilingual preferred (German, French, etc.)
- A passion for outdoor sports industry
- Occasionally long periods of sitting, standing, and/or walking
