Overview
At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.
Position Summary
Reporting to the Manager of Facilities, the Facilities Coordinator will oversee and manage daily facilities service operations across more than 76 retail store locations and the corporate office. This role is responsible for processing and coordinating work orders through ServiceChannel and ensuring timely resolution of facilities-related issues. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment requiring multitasking and adaptability.
Duties and Responsibilities:
Manage, triage, and follow up on all facility-related service requests through ServiceChannel for 76+ retail stores and the corporate office.
Coordinate repair and maintenance activities, including emergency requests, preventative maintenance, and vendor follow-ups daily.
Serve as the primary liaison between store teams, property management, landlords, and third-party service providers.
Ensure service level expectations are met through proactive communication and issue resolution.
Track open work orders, update statuses, and escalate unresolved issues when necessary.
Support inspection schedules and ensure facility systems (HVAC, plumbing, electrical, etc.) are maintained to performance standards.
Provide after-hours support on a rotational or on-call basis for emergency facility’s needs.
Qualifications and Skills Required:
2–4 years of experience in facilities coordination, operations, administrative, or a related field.
Strong organizational and time management skills with the ability to manage competing priorities is a must.
Experience with any form of CMS or similar work order management platforms is strongly preferred.
Excellent communication and customer service skills when interacting with store associates and external vendors.
Proficiency in Microsoft Office Suite; knowledge of Coupa, Smartsheet, Monday, and other workflow tools is a plus.
Self-motivated, self-starter with the ability to make sound decisions independently.
Retail or multi-site facilities experience preferred.
Work Environment and Physical Requirements:
This role may require day, evening and/or weekend work. Shifts are generally assigned in advance but are subject to change based on the needs of the business, or to cover another associate due to temporary leave. Flexibility to work extended and varied hours as needed.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, activities and schedules may change at any time with or without notice based on the needs of the business.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
