Responsible for the day-to-day golf operations. Provides professional support, direction, management, training and leadership to golf operations staff associates. Promotes and nurtures customer relations and enhance the quality of the golf experience. The right candidate may fill the position of Assistant General Manager (AGM). The AGM position trains and prepares the associate to grow within Troon and become a General Manager.
Essential Duties:
- Oversees golf operations including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player service operations, cart fleet, and may assist with Food and Beverage operations, and/or course maintenance.
- Assists in the development and day to day tracking of the budget and business plan. Helps to control expenses in relation to revenues.
- Creates a customer service-oriented atmosphere that promotes the game of golf and meets the needs of the guests. Ensures that associates provide a high level of customer service.
- Works closely with the Superintendent and the Food and Beverage Managers on a daily basis to ensure timely communication and to establish a good working relationship.
- Prepares work schedules and assigns associates areas of responsibility.
- Performs payroll tasks as scheduled and makes adjustments prior to submitting to payroll. Monitors hours to maximize productivity and minimize overtime.
- Provides leadership and vision to golf staff, building people, and preparing them for career advancement.
- Provide golf instruction through lessons and clinics to guests.
- Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
- Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
- Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
- Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
- Incorporates safe work practices in job performance.
- Performs other duties as required.
Education/Experience:
Bachelor’s degree (BA) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Certificates/Licenses:
Class A member of PGA/LPGA
Valid driver’s license
Wisconsin bartender’s license (or willingness to acquire one)
Job Knowledge, Skill, and Ability Preferences:
- Ability to read and speak English is required in order to perform the duties of the job (e.g. the associates are required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
- Knowledge of Microsoft Office applications.
- Experience with computerized POS and tee time system.
- Salary range is $65,000 - $75,000.
- Hiring for Head Professional, but the right candidate may fill the position of Assistant General Manager.
