Company Description
SO/ Sotogrande is a tribute to fashion & design, gastronomy, wellness and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, turning it into an idyllic place where families and friends celebrate life, enjoy serenity and a healthy and contemporary lifestyle together.
It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites and exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 3,500 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 5 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.
Job Description
SO/ Sotogrande, a luxury hotel located in the beautiful coastal town of Sotogrande, Spain, is seeking a dynamic and experienced Head of Reception to lead our front desk operations. As the Jefe de Recepción, you will be responsible for ensuring exceptional guest experiences from check-in to check-out, while managing and motivating a team of reception staff.
- Oversee all front desk operations, including check-in/check-out procedures, guest inquiries, and complaint resolution
- Lead, train, and mentor the reception team to maintain high standards of customer service
- Manage daily staff schedules and assignments to ensure optimal coverage and efficiency
- Monitor and analyze key performance indicators to improve guest satisfaction and operational efficiency
- Collaborate with other departments to ensure seamless guest experiences throughout their stay
- Handle VIP guests and special requests with utmost care and attention to detail
- Ensure compliance with hotel policies, procedures, and safety regulations
- Manage and reconcile cash transactions and credit card settlements
- Provide regular reports to senior management on front desk performance and guest feedback
- Stay informed about local attractions, events, and services to provide knowledgeable recommendations to guests
Qualifications
- Bachelor's degree in Hospitality Management, Tourism, or a related field
- 2 years of experience in hotel reception or front desk management, preferably in a luxury hotel setting
- Fluency in Spanish and English; additional language skills are a plus
- Proficiency in hospitality management software and Microsoft Office Suite
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and make quick decisions in a fast-paced environment
- Detail-oriented with a focus on accuracy and efficiency
- In-depth knowledge of the luxury hospitality industry and Spanish tourism sector
- Familiarity with local attractions, culture, and services in Sotogrande and surrounding areas
- Commitment to delivering exceptional customer service and creating memorable guest experiences
Additional Information
- Attractive incentive plan.
- Important discounts on Hotel services.
- Discounts in Accor group hotels and collaborating companies.
