Company Description
SO/ Sotogrande is a tribute to fashion & design, gastronomy, wellness and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, turning it into an idyllic place where families and friends celebrate life, enjoy serenity and a healthy and contemporary lifestyle together.
It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites and exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 3,500 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 5 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.
Job Description
SO/ Sotogrande, a luxurious resort located in the beautiful Sotogrande, Spain, is seeking a friendly and customer-focused Reservation Agent to join our team. As a Reservation Agent, you will be the first point of contact for our guests, ensuring a smooth and enjoyable booking experience from start to finish.
- Handle incoming reservation inquiries via phone, email, and online booking platforms
- Provide detailed information about room types, rates, packages, and resort amenities
- Process reservations accurately and efficiently using our reservation management system
- Upsell room upgrades and additional services to maximize revenue
- Assist guests with modifying or canceling reservations as needed
- Collaborate with other departments to ensure guest requests and special requirements are met
- Maintain up-to-date knowledge of promotions, events, and local attractions
- Resolve guest concerns and complaints in a timely and professional manner
- Generate reports and maintain reservation records as required
- Support the front desk team during peak times or as needed
Qualifications
- Excellent verbal and written communication skills in both Spanish and English (additional languages are a plus)
- Proficiency in reservation management systems and basic computer skills (MS Office)
- Strong organizational skills and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Exceptional problem-solving skills and a customer-centric mindset
- Previous experience in hospitality or customer service (1-2 years preferred)
- High school diploma or equivalent (required)
- Bachelor's degree in Hospitality, Tourism, or related field (preferred)
- Flexibility to work various shifts, including weekends and holidays
- Ability to remain calm and professional under pressure
- Enthusiasm for delivering exceptional guest experiences
Additional Information
- Attractive incentive plan.
- Important discounts on Hotel services.
- Discounts in Accor group hotels and collaborating companies.
