Description
Join Our Team as a Reverse Logistics Coordinator!
Are you a problem-solver who thrives on organizing chaos and turning returns into results? We're looking for a Reverse Logistics Coordinator to take charge of our return processes, manage product flow, and ensure nothing goes to waste. In this role, you’ll play a key part in optimizing our supply chain by handling returns, refurbishments, and product disposition — all while keeping costs low and customer satisfaction high. If you have a sharp eye for detail and a passion for operational efficiency, we want to hear from you!
Requirements
What You Will Do:
- Evaluate returned products to determine if they are eligible for resale, repair, refurbishment, or recycling.
- Oversee the end-to-end returns process, including coordinating with customer service to issue refunds, replacements, or credits.
- Identify opportunities to improve return workflows, reduce turnaround time, lower costs, and decrease environmental impact.
- Work closely with warehouse staff, quality assurance, inventory control, and customer service teams to ensure seamless return operations.
- Track and report on key performance indicators (KPIs) such as return rates, processing time, product recovery rates, and cost savings.
- Follow internal policies and external regulations related to returned merchandise, including disposal and recycling standards.
- Accurately log returned items, reasons for return, actions taken, and final disposition to support inventory accuracy and audit readiness.
- Travel may be required.
Do You Have:
- Bachelor’s degree in Supply Chain Management, Business Administration, or a related field preferred — or equivalent of seven (7) years of relevant experience in logistics, supply chain, or operations.
- 2+ years of experience in reverse logistics, warehousing, inventory management, or supply chain
- Prior experience in logistics, customer service, or materials management preferred
- Experience with ERP/WMS systems required; NetSuite preferred
- Familiarity with Salesforce is a plus
- Advanced Microsoft Excel skills: V-lookups, Pivot Tables, Macros
- Strong organizational skills: Ability to manage multiple tasks and prioritize effectively
- Excellent attention to detail: Ensure accuracy in inspecting returns and maintaining records
- Proven analytical skills: Ability to interpret data and improve reverse logistics processes
- Effective communication skills: Interact professionally with customers, vendors, and internal teams
- Strong problem-solving abilities: Resolve product return issues efficiently and sustainably
- Computer proficiency: Comfortable with inventory systems and business software
- Knowledge of the order life cycle within logistics and supply chain environments
- Ability to make decisions within established policies and procedures
- May require travel to different locations.
Work Environment
- This role requires the incumbent to be onsite Monday through Friday during business hours.
- Work is primarily performed in an office setting with standard working hours; however, occasional after-hours support may be required.
- This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- The position requires frequent interaction with employees across different departments, requiring strong collaboration and communication skills.
- The role may involve sitting for extended periods, working on a computer.
- Able to lift 25 lbs.
What We Offer:
- Comprehensive Benefits Package – Medical, dental, and vision coverage, plus more
- 401(k) with Company Match – Up to 4% contribution match
- Paid Time Off – Generous PTO and paid holidays
- Supportive Work Environment – A relaxed, non-corporate atmosphere
- Team Culture – Engaging team bonding events and activities
- Onsite Wellness – Access to a personal trainer and gym facilities for a healthy work-life balance
Ready to Grow with Us?
At our company, rapid growth means endless opportunities! We’re committed to developing talent from within, offering clear career advancement paths across all roles. Over 70% of our managers—and many other key team members—were promoted internally. If you're eager to grow and make an impact, join us and see where your potential can take you!
Full Swing Golf is an Equal Opportunity Employer. We believe everyone has the power to make a difference and are committed to fostering an inclusive workplace. We provide equal employment opportunities regardless of sex, race, color, gender, religion, marital or domestic partner status, age, national origin, ancestry, disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, or genetic information. If you need an accommodation during the application or interview process, please contact hr@fullswigngolf.com.
