REPORTING TO: Castle Operations Manager
DEPARTMENT: Golf
DURATION OF POST: Fixed-term contract
WORKING HOURS: Various contracted
START DATE: TBC
Role Overview
Responsible for the delivery of all key aspects of the front of house operation, ensuring our customers and colleagues always experience quality interactions and service through our values-led approach.
Key Duties & Responsibilities
- Meet and greet all customers and give assistance, information and guidance.
- Undertake the operation and set-up of the warm-up area, operate the bag drop and storage service.
- Directing all golfers to the reception area and locker rooms, and maintaining the locker rooms to the required standard.
- Adherence to all Links policies and procedures.
- Any other duties as required.
Person Specification
This section details the attributes e.g. skills, knowledge/qualifications and competencies which are required in order to undertake the full remit of this post.
Essential:
- Good basic education
- Experience working in a customer facing role
- Effective communication skills
- Ability to work on own or within a team
- Excellent Interpersonal Skills
- Attention to detail
- Customer Service
- Customer focused
- Self-Motivated
- Positive
- Can-do attitude
- Ability to work under pressure
Desirable:
Benefits
- All of our eligible team members are auto-enrolled into a pension scheme; with a team member contribution of 5%, we offer an enhanced and competitive employer contribution of 12%
- Restricted Links golf ticket for our team - We are home to seven unique golf courses: the Old Course (excluded), New, Jubilee, Strathtyrum, Eden, Balgove, and our newest addition, the Castle Course.
- Discount for our team in our shops, food and beverage venues and the Golf Academy from day one of employment.
- Employee Assistance Programme to support wellbeing.
- Eligible for discretionary, non-contractual merit scheme.
- Eligible for the team’s Travel to the Work Support Scheme which provides an allowance to contribute to the cost of travel to the workplace.
- Annual leave - Enhanced annual leave: 31 days per annum including public holidays on appointment increasing to 35 days after 4 years of continuous service.
- Free on-site parking.
- Recommend a friend to work with us and receive a £200 or £400 voucher to spend across The Links.
- Cycle to work scheme through salary exchange, enables you to purchase a bicycle and relevant equipment.
- Partner Benefits
- Uniform allowance where uniform is to be worn.
