Guest Relations Officer

Carnoustie Golf Links • Full-time • Carnoustie, Angus, Scotland, United Kingdom • £12.21 / hour • 1d ago

An exciting opportunity as a Guest Relations Officer has become available to join the team at Carnoustie Golf Links, as part of the Guest Relations team of our prestigious golf course.

This is a fixed-term position, ending 31st October 2025. During this time, the successful applicant will work up to 40 hours a week at £12.21 per hour. In this role, evening and weekend work will be expected throughout your employment.

Working under the Head of Customer Experience and the Guest Relations Supervisor, the normal duties of this role may include, but are not limited to:

Guest Services

Answering & forwarding telephone calls

Receiving and distributing post and parcels

Share local knowledge of other tourist destinations and give directions

Manage general enquiries – using knowledge of our courses, facilities and local amenities

Meet & Greet; direct foot traffic as appropriate and assist with arrival/departure process of visitors

Checking in all visiting golfers

General reception duties – direct visitors with appointments to relevant person and/or meeting room, monitor logbook, keep atrium clean and tidy

Organise golf rental good as requested

Liaise with Caddie Master in relation to all aspects of the caddie’s role

Prepare and print pin sheets for Championship & Buddon Courses

Season Ticket Holder Services

Assist with all aspects of Season Ticket Holder Bookings

Maintain and update all Season Ticket Holder Information

Process new Season Ticket Holders

Send/receive emails

Why work with us?

3 Course 7 Day Season Ticket (if your contract of employment is more than 6 months long)

Staff Discounts in The Professional Shop and Rookery Restaurant

National HR Cherries Awards ‘Employer of Choice’ Finalist 2022

Chamber of Commerce ‘Future Skills’ Finalist 2022

National HR Cherries Awards ‘Wellbeing in the Workplace’ Winner 2023

Courier Awards ‘Best Overall Business’ Winner 2023

Courier Awards ‘Leisure, Tourism and Hospitality’ Winner 2023

Interdepartmental Catch-ups with our CEO

Information campaigns on various topics (including LGBTQ+, mental health, menopause, stress and burnout prevention and men’s and women’s health)

Staff Social Committee, events, initiatives and incentives

Learning and Development opportunities

A ‘human being’ organisation that values and respects all employees

At Carnoustie, we pride ourselves on being a world leading golf destination, holding our values of Authenticity, Inclusivity, Sustainability and Innovation and Development at the heart of all that we achieve. Joining our team would mean upholding these values in all aspects of working life, striving to enhance our customer experience is every way possible.

Carnoustie Golf Links are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex, religious belief, political opinion, race, age, sexual orientation; or, whether they are married or in a civil partnership; or whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.