Senior IT Manager
Location: New York, USA
ReportingTo: IT Director
Contract Term: Full-time, permanent
Office days: 4 days in office, 1 day remote
ROLE OBJECTIVE
We are seeking a highly experienced and versatile Senior IT Manager to lead and optimize our IT operations. This individual will play a critical role in shaping our technology environment and ensuring that our IT infrastructure and services effectively support our rapidly growing, global workforce. The ideal candidate will possess a broad range of technical expertise and a proven ability to thrive in both dynamic startup environments and established corporate settings.
ABOUT LIV GOLF
The LIV Golf League is the world’s only global golf league featuring 13 teams, a 14-tournament schedule, and many of the world’s best golfers. Launched in 2022, the League was designed to expand the sport on a global level and create new value within the golfing ecosystem while enhancing the game’s societal impact. A landmark investment by LIV Golf also launched The International Series, a set of 10 enhanced events sanctioned by the Asian Tour, with elevated prize funds in world-class destinations, offering a pathway for leading professional and amateur golfers from around the world into the LIV Golf League. Hall of Fame golfer and renowned businessman, Greg Norman, is the League’s first and founding CEO and Commissioner. Only three years into operations and with tournaments across North and Latin Americas, Asia, Australia, the Middle East and Europe, LIV Golf remains committed to developing the sport at every level and exposing more people to the positive virtues of the game through its unique blend of intense competition and entertainment.
LIV Golf is owned and operated by LIV Golf Investments whose vision and mission are centered around making holistic and sustainable investments to enhance the global golf ecosystem and unlock the sport’s untapped worldwide potential.
HISTORY
LIV Golf launched in 2022 as an eight-event Invitational Series with tournaments across the U.S., Europe and Asia. 2023 saw the first official season of the LIV Golf League, establishing the sport’s first professional golf teams captained by many of the game’s most decorated superstars competing in 14 events around the world.
The format respects golf’s history and traditions with updates for modern-day sports fans; three days, 54 holes, no cut, shotgun start, and simultaneous team and individual competitions, offering a faster tournament that drives engaging storylines and offers an immersive fan experience. The League’s award-winning events, each wholly owned and operated by LIV Golf and broadcast to over 500 million homes worldwide, showcase world-class competition within a family-friendly environment. Music entertainment, live concerts and a festival-style atmosphere play a signature role with LIV Golf, a two-time winner of the World’s Best Golf Event from the World Golf Awards and a Sports Business Awards Finalist for Sports Event of the Year.
LIV Golf continues to expand its reach by bringing the League to new and returning markets featuring some of the most iconic venues in the world. It has also introduced free agency to professional golf, integrating end-of-season player promotion and relegation, team trades and offseason roster movement that drive year-round fan engagement embraced by many of the world’s most popular sports.
Away from the entertainment on the course, LIV Golf is dedicated to enhancing the wellbeing of the communities it visits through its ground-breaking social impact and sustainability strategy, ‘Potential, Unleashed.’ Named a 2024 Most Impactful award winner by Front Office Sports for utilizing its platform to make a positive impact off the course, the League is committed to giving back and improving the world through golf.
Responsibilities
Infrastructure & Cloud Management:
- Manage and optimize our IT environment, cloud platforms (Azure, GCP), and network infrastructure
- Ensure high availability, performance, and security of critical IT systems and services
- Implement and maintain robust disaster recovery and business continuity plans
Collaboration & Productivity Tools:
- Oversee the administration and support of collaboration and productivity tools, including Microsoft 365, Google Workspace, and other relevant platforms
- Ensure seamless integration and user experience across various applications and devices
- Optimize licensing and usage to maximize value and efficiency
Endpoint Management & Security:
- Implement and manage mobile device management (MDM) solutions to secure and support employee devices (laptops, smartphones, tablets)
- Enforce security policies and best practices to protect company data and ensure compliance
- Stay current with security threats and vulnerabilities, proactively implementing mitigation measures
Support & Service Delivery:
- Oversee the IT help desk and support services, ensuring timely resolution of user issues and requests
- Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) for IT services
- Implement processes and tools to improve service delivery efficiency and user satisfaction
SKILLS & EXPERIENCE
Essential Skills and Experience:
- Proven experience managing IT infrastructure and services in both startup and mature company environments
- Extensive experience supporting a remote, global workforce, with a deep understanding of the challenges and best practices involved
- Strong technical expertise in cloud computing, networking, Microsoft 365, Google Workspace, and mobile device management
- Experience with IT service management (ITSM) frameworks and best practices (e.g., ITIL)
- Excellent communication, interpersonal, and leadership skills
- Strong analytical and problem-solving abilities
Desirable Skills and Experience:
- Relevant industry certifications
- Experience with IT security frameworks and compliance standards (e.g., ISO 27001, SOC 2)
- Experience with scripting or automation tools
LIV Golf Investments is an equal-opportunity employer committed to diversity and inclusion in the workplace and the equal treatment of all current and prospective employees. We prohibit discrimination and harassment of any kind based on age, gender, disability, religion or belief, sexual orientation, marital status, pregnancy, race, ethnicity, or any other status protected by the laws or regulations where we operate. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, training, and apprenticeships. LIV Golf Investments makes hiring decisions based solely on qualifications, merit, and business needs at the time.
