Technology Support Specialist
Location: New York, NY (4 days onsite, Fridays Remote)
ReportingTo: SVP, Technology
Contract Term:Full-time, permanent
ABOUT LIV GOLF
The LIV Golf League is the world’s only global golf league, featuring 13 teams, a 14-tournament schedule, and many of the world’s best golfers. Launched in 2022, the League was designed to expand the sport on a global level and create new value within the golfing ecosystem while enhancing the game’s societal impact. A landmark investment by LIV Golf also launched The International Series, a set of 10 enhanced events sanctioned by the Asian Tour, with elevated prize funds in world-class destinations, offering a pathway for leading professional and amateur golfers from around the world into the LIV Golf League. Only four years into operations and with tournaments across North and Latin Americas, Asia, Australia, the Middle East and Europe, LIV Golf remains committed to developing the sport at every level and exposing more people to the positive virtues of the game through its unique blend of intense competition and entertainment.
LIV Golf is owned and operated by LIV Golf Investments, whose vision and mission are centered around making holistic and sustainable investments to enhance the global golf ecosystem and unlock the sport’s untapped worldwide potential.
HISTORY
LIV Golf launched in 2022 as an eight-event Invitational Series with tournaments across the U.S., Europe and Asia. 2023 saw the first official season of the LIV Golf League, establishing the sport’s first professional golf teams captained by many of the game’s most decorated superstars competing in 14 events around the world.
The format respects golf’s history and traditions with updates for modern-day sports fans; three days, 54 holes, no cut, shotgun start, and simultaneous team and individual competitions, offering a faster tournament that drives engaging storylines and offers an immersive fan experience. The League’s award-winning events, each wholly owned and operated by LIV Golf and broadcast to over 500 million homes worldwide, showcase world-class competition within a family-friendly environment. Music entertainment, live concerts and a festival-style atmosphere play a signature role with LIV Golf, a two-time winner of the World’s Best Golf Event from the World Golf Awards and a Sports Business Awards Finalist for Sports Event of the Year.
LIV Golf continues to expand its reach by bringing the League to new and returning markets featuring some of the most iconic venues in the world. It has also introduced free agency to professional golf, integrating end-of-season player promotion and relegation, team trades and offseason roster movement that drive year-round fan engagement embraced by many of the world’s most popular sports.
Away from the entertainment on the course, LIV Golf is dedicated to enhancing the wellbeing of the communities it visits through its ground-breaking social impact and sustainability strategy, ‘Potential, Unleashed.’ Named a 2024 Most Impactful award winner by Front Office Sports for utilizing its platform to make a positive impact off the course, the League is committed to giving back and improving the world through golf.
Role Objective
The Technology Support Specialist will be the first line of contact for LIV Golf’s technology support needs during US business hours, providing 1st line and some 2nd line support for staff and contractors. This role requires close collaboration with UK and NYC IT teams to maintain high-quality service, ensuring minimal disruption to end-user operations. Complex issues will be escalated to the Support Lead or external partners when necessary.
Responsibilities
- Work together with the Technology teams in UK and US to create the best possible customer experience for all of our end users
- Respond to requests for support from end users, ensuring the requests are recorded in the ticketing system and people are helped within the established SLAs
- Maintain and update IT equipment and software inventory, ensuring the asset register is current, and work with Finance for procurement needs.
- Receive equipment and set up, configure, and issue to staff
- Report possible long-term solutions if identified to ensure tasks can be automated when possible and reduce workload to the team
- Onboard and offboard new hires and leavers of technology assets and access.
- Document technical issues and solutions in a knowledge base.
- Provide training and support to end-users on IT systems and applications.
- Manage and maintain IT asset inventory.
- Participate in IT projects and initiatives.
- Implement and enforce IT security policies and procedures.
- Collaborate with third-party vendors to resolve complex issues.
Experience
- 1-3+ years’ experience in Microsoft Office 365 administration, including user management, SharePoint, and OneDrive, as well as Google Workspace administration.
- Experience with Windows laptops and Apple MacBooks (OS troubleshooting, basic repairs) is required
- Experience with IAM technologies like single sign-on and multi-factor authentication is advantageous.
- Experience with cloud platforms (e.g. Azure, Google Cloud), virtualization technologies (e.g., VMware, Hyper-V), scripting languages (e.g., PowerShell, Python), mobile device management (MDM) solutions, VoIP systems, ticketing systems (e.g., Jira, Zendesk), cyber security best practices, backup and recovery solutions, network monitoring tools, Microsoft 365 and Google Workspace administration, endpoint protection solutions, M365 administration, Entra, Exchange etc.
- Must have experience with A/V setup and maintenance.
- Prior experience supporting enterprise Printers.
Required Skills
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- Proven self-starter and organized, ability to multi-task
- Excellent written and verbal communication skills
- Great attention to detail
- Excellent organizational and time management skills
- Quick decision-making skills
- Excellent Interpersonal skills, great customer service attitude
- Proven ability to build strong working relationships across all levels of the business
- Proven ability to maintain confidentiality and act with discretion and diplomacy
- Strong work ethic with the ability to work unsupervised
LIV Golf Investments is an equal opportunity employer that is committed to diversity and inclusion in the workplace and the equal treatment of all current and prospective employees. We prohibit discrimination and harassment of any kind based on age, gender, disability, religion or belief, sexual orientation, marital status, pregnancy, race, ethnicity, or any other status protected by the laws or regulations where we operate. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, training, and apprenticeships. LIV Golf Investments makes hiring decisions based solely on qualifications, merit, and business needs at the time.
