Details
Skills
Certainly! Here are the specific skills highlighted from your resume:
Technical & Analytical Skills
System Configuration: Expertise in setting up and customizing software solutions for client needs.
Technical Proficiency: Skilled in troubleshooting, debugging, and supporting applications (SQL, UNIX, HTML, MS Office).
Report Analysis & Data Services: Strong background in analyzing sales, ticketing, and operational data to inform business decisions.
SaaS Management: Experience supporting and implementing cloud-based software platforms.
Project & Product Management
Project Management: Led software integrations, new product rollouts, and third-party integrations (e.g., StubHub, Givex, Fevo).
Manage Product Roadmaps: Collaborated with clients and internal stakeholders to develop effective product strategies.
Special Projects: Assisted with unique assignments, demonstrating adaptability and initiative.
Client-Facing & Communication Skills
Client Success & Support: Provided superior service to high-profile clients, including MLB teams and major golf retailers.
Effective Communication: Strong written, verbal, and presentation skills; able to explain technical concepts to non-technical users.
Voice of Customer: Advocated for client needs and feedback in product development and support processes.
Training & Education: Created and delivered educational materials for internal and external audiences.
Industry-Specific Knowledge
Golf Industry Expertise: Deep understanding of golf operations, equipment, and customer service (including custom fittings and PGA event experience).
Athletic Management Software: Advised clients on maximizing athletic management software and integrating sports management best practices.
Leadership & Teamwork
Team Collaboration: Worked cross-functionally with sales, support, and technical teams to achieve project goals.
Staff Supervision: Managed and trained staff and student workers in high-volume environments.
Certifications & Activities
Golf Genius Software – TM Level 1 Certification
PGA Shotlink Certified Walking Scorer
About
I have over 20 years of experience in client services, software implementation, and project management within the sports, entertainment, and golf industries. My career began in technical support and systems administration for major league baseball teams, where I developed a strong foundation in troubleshooting, data analysis, and client relationship management. I advanced to senior roles at Tickets.com, supporting high-profile clients, leading software integrations, and ensuring seamless ticketing operations for large-scale events.
In recent years, I have combined my technical expertise with my passion for golf as an Ecommerce Sales Consultant at Mike’s Golf Outlet. There, I provide tailored product consultations, technical support, and custom solutions to golf enthusiasts, further deepening my understanding of the golf industry’s needs. I am also certified with Golf Genius Software and have hands-on experience at PGA events, giving me unique insight into golf operations and customer expectations.
What I bring to an employer is a proven ability to deliver exceptional client support, implement and optimize technology solutions, and foster strong, lasting relationships with both customers and internal teams. My blend of technical proficiency, sports industry knowledge, and commitment to customer success allows me to add immediate value to any organization focused on delivering outstanding service and innovative solutions.
Profile Photo
