Anonymous

Details

Skills

• Financial Management – Budget planning, revenue growth, cost control, and multi-million-pound venue operations.
• Marketing & Business Development – Creating and implementing campaigns to drive membership, events, and customer engagement.
• Strategic Leadership – Developing and executing long-term business strategies to ensure sustainable growth and profitability.
• Team Management & Development – Recruiting, training, and leading high-performing teams to deliver exceptional service.
• Stakeholder Relationship Management – Building and maintaining strong relationships with members, boards, partners, and external organisations to align interests and achieve shared goals.
• Customer Experience – Enhancing satisfaction and retention through service excellence and personalised engagement.
• Golf Development – Leveraging PGA expertise to design coaching programmes, grow participation, and promote the game at all levels.
• Operational Excellence – Streamlining processes, improving efficiency, and ensuring compliance with industry standards.

About

I am an experienced General Manager with a strong background in leadership, operations, stake holder relationship management and customer engagement within the golf and leisure industry. Currently responsible for managing a multi-million-pound venue, I oversee all aspects of day-to-day operations, from financial performance and team development to customer service and long-term growth. Combining my expertise as a PGA professional with proven business management skills, I am passionate about building high-performing teams, driving efficiency, and creating welcoming environments that exceed member and guest expectations. With a results-driven approach and a commitment to continuous improvement, I thrive on leading organisations to deliver excellence across both the customer experience and commercial performance