Anonymous

Skills

Microsoft word, Microsoft excel, Problem solving, Good verbal and written communication skills, Customer service, Good team player, Emotional intelligence, Point of sale system (POS), Active listening, Content creation, Attentive, Interpersonal skills, leadership skills, among others

About

A waitress with 5years of experience in the hospitality industry. I specialize in food and beverage service in restaurants, bars and banquets. I’m currently living in United Arab Emirates, Dubai. In my most recent job I have, leadership skills, customer service, Microsoft word and excel skills, interpersonal skills, good verbal and written communication skills, an active listener, graphic design among others. i have achieved a certificate in food and beverage service, certificate on introductory course on wines, great leadership skills, improved communication skills among others, which have helped me improve my communication, customer engagement, negotiation skills, time management skills problem solving skills among others.

My previous job experience include;
- Providing excellent customer service at diners, taking orders, delivering food and drinks, and resolving any issues that arose.
- Handling cash and credit card transactions and balanced cash drawer at the end of each
shift.
- Working as part of a team to keep the dining room clean and organized during busy
hours.
- Implementing a new upselling strategy that resulted in a 20% increase in sales.
- Working in flexible schedule including evenings, weekends, and holidays.
- Checking bookings and making sure guests are dining in their right tables.