Assistant Golf Club Manager and Accounts Administrator

(Full Job Descriptions- https://www.alnmouthgolfclub.com/job-vacancies/)

(Full-Time or Part-Time)

Location: Alnmouth Golf Club, Foxton Hall, Northumberland, NE66 3BE

Salary: Competitive and commensurate with experience

Application Type: We are looking for two people to fulfil both roles below: full-time, part-time, or hybrid, depending on the candidates.

Full-time will be based on a 35-40 hour working week.

Part-time will be a minimum of 21 hours per week.

Alnmouth Golf Club, a thriving establishment with a legacy of excellence, is seeking dedicated professionals to join its dynamic team. With over 900 members, a world-class golf course, unique dormy accommodation, and a stunning location, our club generates over £1.7 million in annual revenue and offers a fantastic workplace culture.

Assistant Golf Club Manager

We’re looking for a highly motivated Assistant Golf Club Manager to support the General Manager in overseeing the day-to-day operations and strategic development of the club.

Key Responsibilities:

Assisting in the management of club operations, ensuring seamless delivery of services to members and guests.
Collaborating with department heads, including greens, catering, and bar managers, to maintain high standards.
Supporting marketing initiatives to enhance member engagement and promote the club.
Contributing to the continual improvement of facilities through proactive planning and execution.
Providing exceptional leadership and fostering a positive team environment.

What We’re Looking For:

Experience in a managerial or supervisory role, ideally in hospitality, sports, or similar environments.
Strong organisational skills with the ability to handle multiple responsibilities.
A proactive and solution-oriented mindset.
Passion for delivering outstanding member and guest experiences.

Golf Club Accounts Administrator

This role is perfect for someone detail-oriented and passionate about maintaining the financial health of our vibrant club.

Key Responsibilities:

Managing day-to-day financial transactions, including accounts payable and receivable.
Preparing financial reports and reconciling accounts.
Assisting with payroll management and financial forecasting.
Liaising with the General Manager and office team to ensure financial compliance.

What We’re Looking For:

Proven experience in bookkeeping or accounting, with relevant qualifications preferred.
Strong attention to detail and proficiency in financial software.
Excellent communication and organizational skills.
Ability to maintain confidentiality and integrity.

Flexible Roles and Opportunities

We understand the value of finding the right balance. That’s why these roles are open to full-time or part-time candidates. We also welcome applicants interested in combining the responsibilities of both positions, creating a hybrid role tailored to their expertise and aspirations.

Join Alnmouth Golf Club and contribute to the success of one of the most respected clubs in the UK, while enjoying a supportive and engaging work environment.

How to Apply:

Please send your CV and a cover letter detailing your suitability for the role(s) to the General Manager, Daniel Harrison, on secretary@alnmouthgolfclub.com. In your cover letter, please specify which role you are applying for (Assistant Golf Club Manager, Accounts Administrator or a combination of both roles) and your salary expectations. Applications will be reviewed on a rolling basis, so apply early to avoid disappointment.

Interviews are to take place the week commencing the 28th of April 2025.

Job Title: Assistant Golf Club Manager

Location: Alnmouth Golf Club, Foxton Hall, Alnmouth, Northumberland, NE66 3BE

Job Type: Full-time / Part-time

Alnmouth Golf Club overview:

Alnmouth Golf Club is a thriving golf club with nine-hundred members, an exceptional golf course and layout, unique dormy facilities, and an incredible location. The club generates revenue in excess of £1.7M per annum and has between twenty and forty employees depending on the season. There is continual investment and upgrading to the facilities that the club provides. The operations of the golf club are guided by a proactive General Committee.

The club is managed by the General Manager with direct reports from the head of greens, the catering and bar managers and a small friendly office team that manages the dormy operation and financial functions.

The role is essentially a new role necessitated by the continued growth of the golf club.

The post holder reports directly to the General Manager.

Position Summary:

The Assistant Golf Club Manager supports the overall operations of the golf club and assists the Golf Club Manager in managing day-to-day activities. This position requires strong leadership, organisational skills, and a passion for providing exceptional customer service. The Assistant Manager will be responsible for overseeing the club’s facilities, ensuring optimal operations, and supporting staff to deliver a top-tier experience to members and guests.

Key Responsibilities:

Operations Management:

Assist in managing daily operations of the golf club, including the golf course, pro shop, dining areas, and event spaces.
Coordinate and ensure smooth scheduling of tee times, tournaments, and club events.
Monitor and liaise with the greenkeepers on the condition of the golf course, ensuring it meets quality standards.

Customer Service:

Provide exceptional customer service to members and guests, handling enquiries and resolving issues as they arise.
Assist with membership management, including new memberships, renewals, and customer relations.
Support front-line staff in delivering high-quality service to golfers and visitors.

Staff Supervision:

Supervise, train, and assist in staff management and rotas.
Foster a positive team environment and ensure staff are delivering premium service.
Monitor employee performance and provide feedback to ensure high standards.

Financial & Budget Management:

Depending on experience assist with budgeting, financial reporting, and cost control to ensure efficient operation of the club.
Help manage the club’s revenue streams, including green fees, membership subscriptions, dormy bookings, and food & beverage sales.
Assist with inventory management, including ordering and tracking stock levels for supplies and merchandise.

Event Planning & Coordination:

Assist in planning and executing golf tournaments, member events, and special promotions.
Coordinate logistics for events, including catering, equipment, and staffing.
Ensure event-related activities run smoothly and efficiently.

Compliance & Safety:

Ensure the club operates in compliance with local regulations, including health and safety standards.

Monitor and enforce club rules and policies to maintain a safe and enjoyable environment for all members and guests.

Membership Management:

Membership Administration: Handle the onboarding of new members, process membership applications, membership renewals and ensure accurate maintenance of member records.
Member Engagement: Develop and implement programs to enhance member satisfaction and retention, fostering a welcoming and inclusive community.
Communication: Serve as the primary point of contact for member inquiries, providing excellent customer service and resolving issues promptly.
Compliance: Ensure all membership procedures adhere to club policies and legal requirements, such as data protection and confidentiality

Marketing & Communications:

Assist with marketing efforts to promote the club, including creating and distributing promotional materials.
Help with maintaining the club’s online presence through social media, website updates, and email communications.

Other Duties as Assigned:

Office Administration as required.
Perform other related tasks as requested by the Golf Club Manager.

Support the General Committee in executing the club strategy and day-to-day tasks and attending meetings as appropriate.

Reports to the General Manager.

Works closely with the office team.

Qualifications:

Experience: At least 2-3 years of experience in the golf or hospitality industry, with supervisory or management experience preferred.
Education: High school diploma or equivalent required. A degree in Hospitality Management, Sports Management, or a related field is a plus.

A member of the CMAE or GCMA is preferred but not essential.

Skills:

Strong organisational, time-management, and multitasking abilities.
Excellent communication and interpersonal skills.
Ability to work both independently and as part of a team.
Ability to think on your feet and be flexible and adaptable.
Proficient in using point-of-sale (POS) systems, Microsoft Office Suite, and basic accounting software.
Certifications: First Aid/CPR certification is preferred.
Physical Requirements: Ability to work outdoors and perform physical tasks as needed.

Compensation:

Competitive salary, based on experience, with potential benefits including health insurance, paid time off, and golf privileges.

If you are passionate about the golf industry and enjoy working in a fast-paced, customer-focused environment, we encourage you to apply for this exciting opportunity!

This job description is intended to provide a general overview of the role and responsibilities. It is not exhaustive, and the duties may be subject to change based on the needs of the organisation.

This role may occasionally require flexibility, including weekend or evening work, to accommodate organisational needs or special events.

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Assistant Golf Club Manager and Accounts Administrator