The Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company.
Company Background:
For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.
Essential Duties & Responsibilities:
- Diagnose and correct software problems, including user errors, configurations errors, and bugs.
- Diagnose and repair hardware; including printers, computers, terminals, and communication devices.
- Perform routine preventive maintenance, as scheduled.
- Create, assign, and track tickets for escalated tickets to the rest of the IT team.
- Document key troubleshooting processes. Develop technical documentation for employees.
- Contribute to and maintain the knowledge base.
- Organize assets, systems, and documentation.
- Install, upgrade, configure, and maintain hardware/software.
- Maintain organization and inventory of lab, shed and related areas.
- Complete projects assigned by manager on time.
- Answer first level support calls – logging all requests into the service desk ticketing system.
- Provide first level phone support for common system problems.
- Offer service and customer assistance during field visits.
- Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes.
- Comply with all Pebble Beach Company safety and health policies and procedures.
- Work independently to provide first line technical support.
- Must be able to work weekends and after-hours support on a rotational basis as needed.
- Other tasks as assigned by manager.
Absolutely Required Skills:
- 1 year of help desk or technical support experience.
- Excellent problem-solving abilities and communication skills.
- Must have strong attention to detail.
- Good at conveying complex ideas and likes to solve technical challenges.
- Must be a self-motivated team player.
- A passion for technology and world class customer service.
- Enjoys learning new technologies.
- Valid California driver's license with current DMV printout required.
- College degree required.
Familiarity with the Following is a Plus:
- Windows 10 and MS Office suite experience.
- Imaging and deploying software with Microsoft SCCM.
- Configure and setup of Avaya Phones.
- Experience working with Point of Sale (POS).
- Experience with ticketing system.
- Cable tracing and punching down.
Why work for Pebble Beach Company:
- Competitive Pay: $27.00 - $30.00/hour.
- Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
- Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
- We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
- Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
- Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
- Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
