The Senior Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach business operations and corporate. Create technical documentation and work with our knowledge base. Install, configure, and maintain all of the technology (hardware and software) for the divisions of the Pebble Beach Company.
Company Background:
For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.
Essential Duties & Responsibilities:
- Ensure smooth operation of our Windows environment
- Know how to set up new users in an Active Directory environment and establish best practices
- Provide troubleshooting and escalated tier support to Tech support team
- Be proficient in desktop, laptop and device deployment using modern technology
- Set standards and drive excellence to deliver World Class Service. Advocate to simplify the environment for employees while balancing security
- Work collaboratively with other teams; infrastructure, applications, etc.
- Research, analyze, and recommend desktop PC, printer upgrades and/or replacements and other desktop related software. Be part of the team that makes recommendation of other Technology software and hardware. Have a passion for technology solutions.
- Manage the distribution and installation of new software and software updates for all company PC’s and related systems in tandem with the Applications’ team.
- Diagnose and correct hardware, software and networking problems, including user errors, configurations errors, and bugs.
- Provide overnight/after-hours maintenance when business needs dictate
- Provide 24-hour on-call support service as dictated by department schedule.
- Comply with all Pebble Beach Company safety and health policies and procedures.
- Work independently to provide first line technical support with ability to work weekends and after-hours support as required.
- Other tasks as assigned by management.
Absolutely Required Skills:
- 5 years of help desk or technical support experience.
- Excellent problem-solving abilities and communication skills.
- Deep technical experience is required for this role.
- Excellent, demonstrated troubleshooting and problem-solving skills.
- Extensive experience in a Windows environment.
- Understands basic networking.
- Is proficient in building and maintaining Active Directory environments.
- Demonstrates strong deductive reasoning.
- Self-motivated, independent learner and team player.
- Enjoys helping others and has a can-do attitude.
- Is knowledgeable about hardware, software, networks and how it all goes together.
- Must be a self-motivated team player.
- Good at conveying complex ideas and likes to solve technical challenges.
- Valid California driver's license with current DMV printout required.
- College degree required OR related experience demonstrating qualifications.
Why work for Pebble Beach Company:
- Competitive Pay: $37.50/hour.
- Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
- Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
- We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
- Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
- Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
- Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
