ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
- Administer and track leave of absence for all company leaves including; FMLA, disability/medical, military and personal leaves and acts as a liaison between Associates, Office Managers and vendor.
- Ensure compliance with FMLA and various state leave acts as well as with all other medical, personal and military leaves.
- Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities
- Provide guidance to Associates and managers on policies and procedures related to leaves of absence, advising Associates on eligibility and managers on status of approved leaves.
- Maintains effective communication with the Associate, manager, and payroll department during the leave process.
- Provides training, advice, and assistance to managers in accordance with multiple, complex regulations and policies.
- Administers disability accommodations in accordance with State and Federal regulations.
- Initiates the interactive process of accommodation, researches reasonable accommodation options, identifies and coordinates final accommodation, and prepares the company's written response.
- Coordinate with the HR team and others, to ensure legally compliant, best practice leave and disability policies and procedures.
- Oversees and coordinates information with external leave and disability vendor.
- Assists with policy and procedural revisions, as well as special duties as assigned.
- Utilize internal and external vendor systems to run queries and format reports on a periodic basis.
- Maintain the confidentiality and security of data accessed during the course of daily activities.
- Monitor new and evolving benefits legislation and provide compliance action recommendations.
- Perform additional tasks and support other projects as needed.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
- High school diploma or GED required; bachelor’s degree in human resources management or related field from an accredited program preferred
- At least 3 years of Human Resources function required
- Leave and Disability Administration including knowledge of ADA Interactive Process experience preferred
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
- Proficient ability to communicate effectively with others using written and spoken English including the ability to interact with management, coworkers, Associates and external vendors; bilingual English/Spanish communication skills preferred
- Proficient knowledge of Windows-based computers and Microsoft Office programs; specifically, Excel, Outlook, and Word
- Proficient ability to meet demanding, evolving and potentially overlapping deadlines through proficient contingency planning
- Ability to collaborate with others; conducts working relationships in a manner acceptable to others and to the organization
- Demonstrated ability to champion, model, and influence others with customer-focused behaviors that lead to outstanding customer experiences, including the ability to provide sympathetic, effective counseling to Associates regarding benefits matters
- Possess the learning capacity to receive and apply cross-functional training; willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives
- Ability to recognize discrepancies/errors in written/recorded data/information including the ability to initiate and respond to work errors in a professional manner, working collaboratively and cooperatively with others
- Ability to work collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
- Demonstrated capacity for gathering/scrutinizing data to identify issues, opportunities, patterns, and sustainable business solutions
- Working knowledge of Workday
- Consistently demonstrates a commitment to Topgolf policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest and ethical responsibilities.
RELATED COMPETENCIES
- Customer Focus – Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
- Technical/Professional Knowledge and Skills – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
- Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
- Building Organizational Talent – Establishing systems and processes to attract, develop, engage and retain talented individuals; creating a work environment where people can realize their full potential, thus allowing the organization to meet current and future business challenges.
- Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
