We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional customer service to our guests, ensuring a welcoming and efficient experience from check-in to check-out. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage guest relations effectively. As the first impression of the experience, the ability to be professional, inviting, and committed to serving guests is a must.
Responsibilities
- Greet guests warmly and assist with check-in and check-out processes.
- Manage reservations, including modifications and cancellations, using multi-line phone systems.
- Address guest inquiries and concerns promptly, ensuring high levels of satisfaction.
- Provide information about hotel amenities, services, and local attractions.
- Conduct night audits as required, ensuring accuracy in financial transactions.
- Maintain a clean and organized front desk area.
- Collaborate with other departments to enhance the guest experience.
- Handle guest complaints with professionalism and empathy, striving for resolution.
Experience
- Previous experience in hotel or a similar hospitality role is preferred.
- Strong customer service skills with a focus on guest relations.
- Familiarity with front desk operations and night audit procedures is a plus.
- Excellent phone etiquette and communication skills are essential for managing inquiries effectively.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Food provided
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
