We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional customer service to our guests, ensuring a welcoming and efficient experience from check-in to check-out. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage guest relations effectively. As the first impression of the experience, the ability to be professional, inviting, and committed to serving guests is a must.

Responsibilities

Greet guests warmly and assist with check-in and check-out processes.
Manage reservations, including modifications and cancellations, using multi-line phone systems.
Address guest inquiries and concerns promptly, ensuring high levels of satisfaction.
Provide information about hotel amenities, services, and local attractions.
Conduct night audits as required, ensuring accuracy in financial transactions.
Maintain a clean and organized front desk area.
Collaborate with other departments to enhance the guest experience.
Handle guest complaints with professionalism and empathy, striving for resolution.

Experience

Previous experience in hotel or a similar hospitality role is preferred.
Strong customer service skills with a focus on guest relations.
Familiarity with front desk operations and night audit procedures is a plus.
Excellent phone etiquette and communication skills are essential for managing inquiries effectively.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Employee discount
Food provided
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

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