The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U.S. Open, U.S. Women’s Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf’s future, with a focus on driving sustainability, accessibility and inclusion. As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA’s headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org.
About this role:
The USGA has partnered with its Allied Golf Associations (AGAs) to make it easier for a golfer to get a Handicap Index® allowing the USGA to market and grow AGA membership through the USGA/AGA GC “GC” channel. The GC provides an easy onboarding and renewal process that facilitates obtaining AGA membership and a Handicap Index, while connecting golfers with their local AGA for additional benefits. The USGA is responsible for administering the GC registration by matching golfers with their local AGA and facilitating registration/renewal transactions.
We are seeking a customer-focused, detail-oriented professional to support our GC membership registration program. As the Coordinator, GC Membership Support, you will serve as a key point of contact for golfer inquiries, providing timely help desk responses and general administrative support. This role includes monitoring registrations, managing member data, assisting with membership systems and reporting, ensuring a smooth and positive experience.
What you'll do:
- Customer Support
- Respond promptly and professionally to incoming member questions related to membership, renewals, account access and payments
- Utilize HubSpot as the support ticketing system to log each interaction for KPIs and reporting
- Escalate member inquiries when necessary, ensuring a seamless resolution process
- Monitor support queues and follow up with members to ensure satisfaction
- Review and process refunds, cancellations and account changes according to policy
- Maintain and update the membership database, ensuring data accuracy and integrity
- Administrative Tasks
- Support membership renewals, and onboarding communication efforts
- Prepare/run basic reports on member inquiries and feedback trends
- Assist in the creation and management of macros or standard replies to improve response efficiency
- Assist in implementation and collection of membership surveys and evaluations
- Assist with the preparation and distribution of reports on membership activity and engagement
- Provide general administrative and project support to the USGA Handicap Administration team as needed
Where you'll be:
This role will be based at our Liberty Corner, NJ campus on a hybrid schedule. Employees are expected to spend 3 days per week working in the office, between Monday - Thursday.
What you bring:
- 1-3+ years of experience in customer support or help desk roles
- Excellent written and verbal communication skills with a professional, tactful approach to member inquiries
- Strong problem-solving skills, attention to detail, and the ability to follow established procedures
- Comfortable working independently and collaboratively in a fast-paced, virtual environment
- Proficient with Microsoft Office Suite and support tools like Hubspot, Zendesk or similar platforms
- Familiarity with web-based systems and CRMs; experience with subscription billing tools (e.g., Stripe) is a plus
- Experience working with the USGA or an Allied Golf Association is a plus
Level: Coordinator
Job Location: Liberty Corner, NJ
Salary Range: $50,000 - $58,000
The annual base salary range for this position is $50,000 - $58,000. This range represents what we reasonably expect to pay as starting base compensation for this role. Compensation is based on several factors that are unique to each candidate, including skill set, depth of experience, and relevant certifications. In addition to your base compensation, the USGA provides competitive benefit offerings for all full-time employees.
What the USGA brings:
- Comprehensive medical, dental, and vision benefits, including a zero-contribution medical plan offered for all full-time employees
- Retirement plans, with a generous annual contribution from the USGA
- Suite of programs to promote physical, emotional, and financial well-being
- Generous bank of paid time off, plus the week between Christmas and New Years Day off
- Off-site team building events
- On-site gym and golf simulator
- Professional development opportunities
- Learn more about our benefits and culture here
The USGA is an equal opportunity employer. Our organization believes we are stronger by embracing our diverse backgrounds and perspectives, promoting equity so all teammates can excel and grow in their careers, and fostering experiences to drive inclusion in our workplace and game. Golf is a game for everyone, and you are always welcome.
