This position is responsible for supporting the Sales Operations team by systematically picking orders, preparing mass pick files, managing system blocks when needed, inventory reconciliation, etc. They will review inventory to ensure optimization of order book conversion and find excess reduction opportunities. They will also manage warehouse ship plans to ensure monthly/quarterly/yearly sales targets are achieved. Make decisions on order book execution to meet customer focused KPI’s while also meeting sales targets and warehouse needs. This role proactively works with sales managers and service to identify issues and provide solutions to order fulfillment. Drive and manage problem solving and continuous improvement initiatives as related to order management, system promising, and business operations execution.
Essential Functions and Key Responsibilities:
- Collaborate with Sales and Service to execute specific ball, accessory, and equipment picks that may not otherwise go automatically.
- Make decisions on optimal pick percentage and pick date ranges to manage warehouse capacity and meet customer expectations for deliveries.
- Manage order book and system maintenance including but not limited to managing SKU level blocks through product life cycle and working with Customer Service to keep shippable demand clean.
- Validate and review order book, and pro-actively manage order book to ensure successful Select-Fit and launch order execution
- Independently work with warehouse to ensure WMS and EBS systems align and perform transactions to align as necessary (PO’s, transfers, etc.)
- Manage stock component order fulfillment
- Act as main point of contact with warehouse to fill shipping capacity and managing ship plan meetings to ensure plan to meet monthly revenue goals are complete.
- Identify necessary warranty inventory needs and work with planning/production to populate component and finished good warehouses.
- Maintain custom order status and cancellations, and address inventory inquires
- Coordinate product launch preparation (blocking, pricing, aligning ship dates to supply)
- Proactively work cross-departmentally to optimize CRM and ERP systems, ensuring accurate availability and promising is effectively communicated
- Support Oracle training documentation
- Responsible for system testing and validation for all impacted system changes and approving system changes prior to migrating to production
- Responsible for reporting KPI’s and ad-hoc based on business needs
- Performs other responsibilities as required
- Manage daily/weekly/monthly in line allocations for all strategic accounts as well as for RSM’s
- Key stakeholder in revised End of Month Operations reporting to advise/develop strategies for business opportunities
- Responsible for proactively finding optimization opportunities within Oracle/Domo/EBS to support Ops/Sales/Warehouse
- Responsible for daily E-Comm order fulfillment trouble shooting and expedited requests
- Key point of contact regarding creation/validation of open order (stock/sfit) and pack and hold reporting (DOMO)
- Maintain and update ATS reporting as needed for accurate inventory availability for the sales team
- Main point of contact for sales/warehouse to outline execution strategies for launch (customer allocations, timing, volume, etc.)
- Main point of contact for warehouse regarding full year unit forecast templates
- Key stakeholder in creating multi-month outlooks for pack and hold for warehouse and sales opportunities
- Performs other related duties and assignments as required
Knowledge and Skills Requirements:
- Proven ability to work in a team-oriented, collaborative environment
- Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint)
- Strong English written and verbal communication skills and ability to interact with all levels.
- Thorough understanding of Microsoft Access, Business Objects Reporting, and Web based applications knowledge a plus.
- Strong analytical skills, requiring use of data extraction tools (i.e., Business Objects).
- Person needs to be service-minded, computer savvy, and a logical thinker.
Education, Work Experience, and Professional Certifications:
- BS Degree in Business, Finance, or other closely related field; or related work experience in lieu of degree
- 3-5 years of professional experience in related role, such as product shipment coordination, inventory management, production/material control and/or scheduling
- Customer service experience directly related to sales support and resolution of customer delivery issues
Work Environment / Physical Requirements:
- Normal office conditions with extensive computer and phone usage.
- Ability to work extended hours as necessary.
- Able to work efficiently and accurately in an atmosphere of frequent interruption.
- Light physical effort equal to frequent lifting or moving of lightweight materials.
- Frequent travel may be required.
TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected annual base pay range for this position is $75,000 - $85,000. Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.
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TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.
