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Guest Experience Ambassador

Cabot Cape Breton • Inverness, NS • 2d ago

Title:Guest Experience Ambassador

Reports to:Front Desk Manager

Job Type:Full time Seasonal (April through October)

Location: Inverness, Nova Scotia, B0E 1N0

About Cabot Cape Breton

Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia—and nestled between the Atlantic Ocean and the picturesque town of Inverness. Cabot Cape Breton features 46 holes of exhilarating golf and one of the best resort experiences in Canada. With two acclaimed World Top 100 courses, a 10-hole short course, 72 rooms of award-winning accommodation at Cabot Links Lodge, 19 upscale Golf Villas, 30 luxury homes, and exquisite dining in three on-site restaurants, Cabot Cape Breton is intended to excite and inspire at every turn.

We are seeking out purpose driven and passionate people who embrace Cabot’s values. Our #cabotcrew brings their unique spirit and individual character and shows up with all their heart to create a warm welcome to a magical place where remarkable memories are made.

If you join our team, you will live our values:

Confidence, Authenticity, Humility, Warmth

Position Overview

As a Guest Experience Ambassador at Cabot Cape Breton, you are the first and lasting impression of our resort. This role is dedicated to delivering an exceptional welcome and farewell experience, anticipating guest needs, and ensuring seamless, personalized service from arrival to departure. You are an integral part of creating the warm, world-class hospitality that defines the Cabot experience. Your responsibilities include warmly welcoming guests, providing information about the resort's facilities and services, ensuring guests have a smooth and enjoyable experience, anticipate guest needs and proactively offer solutions to elevate the guest journey, and resolving guest concerns gracefully and discreetly, escalating when necessary to ensure complete satisfaction.

You will thrive in this role if you enjoy:

Guest Interaction: You thrive on giving guests a warm, memorable welcome and making their stay exceptional from the first hello to the final farewell.
Local Knowledge: Have an interest in knowing about local attractions and dining options. Enjoy sharing this knowledge with guests, providing recommendations, and enhancing their overall experience.
Team Collaboration: Thrive in a team-oriented environment, collaborating effectively with other members of hotel staff. Enjoy coordinating efforts to ensure seamless service and a positive atmosphere for guests.

Preferred qualifications and skills:

Valid driver’s license
A natural people person with a polished, professional presence and exceptional communication skills.
Strong interpersonal and problem-solving abilities
Minimum 1 year of experience in luxury hospitality, guest services, or a related front-of-house role.

Requirements of the role you should be aware of:

Based on the nature of our business and the service we provide to our guests; to work with us, you must consent to a criminal background check as a condition of employment and an additional criminal background check every two years.
As a seasonal resort business, you can anticipate a schedule that will involve day, evening, night, and weekend work.
There may be interactions with patrons who are impaired.
Long periods of standing waiting for guests to arrive.
Occasionally working outdoors in all weather conditions.
Lifting and carrying golf clubs and luggage up to 50 lbs with occasional weight of 75
Occasional ascending and descending of stairs and ramps.
Occasional kneeling, scooping, pushing, pulling, bending, crouching, crawling and twisting.

Our Benefits