ABOUT THE BRAND:
Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.
Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!
By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visithttps://www.topgolfcallawaybrands.com
JOB OVERVIEW
The Sales & Customer Service Representative position is responsible for handling daily inbound/outbound sales and customer service contacts via phone and email for all sales channels including CallawayGolf.com, CallawayGolfPreowned.com, OdysseyGolf.com, CallawayGolfVIP.com, CallawayGolfGiftCard.com, and Ogio.com. The representative is responsible for meeting customer needs in a professional manner, while working to generate revenue by recommending products that meet consumer desires, and add, cross, or up selling based on original request.
ROLES AND RESPONSIBILITIES
- Manage, develop and grow monthly revenue by providing excellent service.
- Analyzes existing and anticipated customer requirements and promotes consideration of company products to fill requirements
- Identify and resolve customer problems related to order processing, pricing issues, inventory issues, etc. while maintaining a high level of customer satisfaction.
- Work to continually improve Key Performance Indicators (KPIs) for both sales and customer service including revenue per call, order conversion rate, average order size, inbound and outbound handle times and our mission of friendly and knowledgeable service.
- Answer a high volume of inbound sales/customer service calls and emails daily in a professional and efficient manner.
- Follow guidelines for offering product discounts and minimum performance standards.
- Provide co-worker training and development for all product lines represented by CGPO.
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
- Solution selling skills.
- Strong written, typing and communication skills.
- Strong analytical and creative problem-solving skills.
- Basic knowledge of Callaway Golf (and other premium brand) product features and benefits for all current and past product lines.
- Able to influence customer decision making by identifying customer needs and recommending products to meet or exceed their requirements.
- Able to professionally and efficiently manage all types of customer issues and inquiries related to product sales and or problem resolution while maintaining a high level of customer satisfaction.
- Knowledge of Microsoft Office Suite
- Able to work evenings and weekends as necessary in support of 6-day customer service environment.
EDUCATION AND EXPERIENCE
- Bachelor’s degree or equivalent experience
- Minimum 2 years Sales experience required
- General customer service experience required
- Extensive knowledge of the golf industry and equipment offerings.
- Call Center / telemarketing background
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)
- Work is performed in a designated professional office workstation and environment.
- Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.
- Occasionally required to live and/or carry up to 25 pounds.
DISCLAIMER
This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy.
DE&I and EEOC:
Inclusion & Diversity:As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.
If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.
ARE YOU READY TO MAKE THE TURN? APPLY TODAY!
