Conference & Events Operations Manager

Accor • Full-time • St. Andrews, Fife, Scotland, United Kingdom • 1w ago

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland's most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

An exciting opportunity for a Conference & Events Operations Manager has arisen at Fairmont St Andrews! We are looking for someone to be responsible for all services related to banquet operations and work alongside their hardworking team.

A little more about what you will be doing:

Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards
Direct and manage all activity related to the Banquet department, ensuring all service standards are followed
Ensure all functions maintain a first class and positive visual impact; including ambiance, decor and service delivery
Coach and train the Banquet leadership team in all aspects of the department
Follow the annual budget and administer it in a fiscally responsible manner
Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
Respond to guest concerns and react quickly and professionally
Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
Attend pre-conference meetings with clients to confirm all relevant details are communicated
Liaise with the Event Planning Team to ensure that a common vision in direction is further developed, shared, and maintained
Balance operational, administrative and Colleague needs
Conduct regularly scheduled departmental meetings
Follow all safety and sanitation policies when handling food and beverage
Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles
Other duties as assigned

Qualifications

Two Years Previous leadership experience in banquet operations or multi-unit food and beverage required
Excellent communication and organisational skills
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Proven ability to build a strong and diverse team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Eligible to work in the UK

Additional Information

What is in it for you: