We are recruiting for a Front of House Supervisor, who will report to the Front of House Manager. This position requires a natural host with strong leadership skills who will help ensure seamless operations, outstanding member and guest experiences and a welcoming atmosphere. The successful candidate will be friendly, passionate about hospitality and ready to elevate the Club’s service standards.

Core Responsibilities:

Deputise for the Front of House Manager in times of their absence and lead the team to embody a friendly and professional demeanour, dedicated to delivering an outstanding front of house service.
Ensure all bar and dining areas are upheld to the highest standards of cleanliness, tidiness, and overall appearance, including equipment and all clubhouse facilities.
Ensure that team members are well trained, maintain productivity and correctly dressed according to the Club’s staff uniform policy and dress code.
Conduct pre-shift and event briefings to the team.
Oversee all aspects of stock control and cellar maintenance.
Liaise with the chefs and kitchen team regularly to ensure smooth daily service and event operations.
Demonstrate a clear knowledge of food and beverage products through recommendations and ensure our product presentation is always of an outstanding quality.
Monitor and maintain relevant marketing materials displayed in the bar areas, ensuring they are current, displayed appropriately, and relevant to the Club’s offerings.
Enforce safe working practices in accordance with health and safety, legal and company legislation.
Able to deal with member queries quickly and professionally.

Experience, Skills and Attributes:

Proven experience in a supervisory role.
Strong leadership and team management skills.
Passionate about hospitality and service etiquette.
Foster high staff morale and motivation within the team.
Knowledge of food hygiene, allergens and health and safety regulations.
Exceptional communication and problem-solving skills.
Highly organised with great attention to detail.
Ability to thrive in a fast-paced, member focused environment.

Working Hours: This is an operational role across all 7 days of the week. Working hours will be variable and comprise a minimum of 40 hours.

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