Inrange® is a leading global innovator in ball-tracking and driving range software. We create data-rich, immersive experiences for golfers of all levels - from the dedicated to the social - across over 50 venues worldwide. We are seeking a Customer Success Account Manager to join our passionate team in Stellenbosch. This is a dynamic role focused on building lasting relationships with existing clients, managing site performance, and ensuring optimal revenue growth through a consultative and strategic approach.

Key Responsibilities

Transactional Customer Success management (day to day)

Monthly performance reports for client meetings and engagement
Analyse site performance data on an ongoing basis to extract key insights for reporting
Understand the Customer journey and business case modelling
Customer success CRM management
Tool and strategy document use and refinement
Execution of plans against set strategies for each client
Billing & debtor collection support
Understand New releases, functionality and software updates
Campaign management

Go-live site support

Understand the installation process and the components and how they have an impact
Ensure that clients are taken live in a high touch business consulting manner while understanding the technical components of the installation
Ensure all go-live sites have the correct branding (all necessary marketing elements)

Revenue Optimisation

Identify revenue generation opportunities within clients and support those clients to achieve these revenue improvements
Incorporate a Rev consulting approach with select customers (where needed)

Customer issue management (always on)

Know, understand & support the resolution of issues
Own the “voice of the client” with any site issues
Clear communication (internally & externally)
Relationship Management (always on)
Establish & grow new and existing client relationships
On site engagement to help with the above (i.e travel as and when)

What You'll Need

Minimum Requirements:

Bachelor’s degree in Engineering, CA, BSc, Business Science or related
3+ years’ experience in customer/account management
2+ years’ experience in project management (desirable)
2+ years’ experience in Business consulting (desirable)
Intermediate to advanced understanding of data tools, Office Suite, and customer analytics
Experience in golf, sports, hospitality, or entertainment sectors (beneficial)

Skills & Competencies:

Strong interpersonal, communication, and relationship-building skills
Strategic thinking and project execution ability
Commercially minded, results driven with an entrepreneurial outlook
Highly organised with strong time management
Technically comfortable and quick to learn new systems
Resilient and solutions-focused under pressure

What You’ll Get From Us

Market-related salary
25 days annual leave
Flexible hybrid work model (Stellenbosch office)
Free daily lunch when in-office
Inclusive staff events throughout the year
Free practice sessions and socials at local partner driving ranges
Exposure to global sports-tech operations and campaigns

Note: Inrange Golf is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds and preferences to apply.

Applications Close: Open until filled

Inrange jobs

Customer Success Account Manager