Property Description:
Thunderbird Hills Golf Course and Bar North is a 36-hole golf destination set along the scenic banks of the Huron River. The property features two courses: the North Course, opened in 1959, offering mature trees, rolling fairways, and a premier outing pavilion for up to 300 guests; and the South Course, a modern 1995 Bruce Palmer design known for its expansive bent-grass greens, lush fairways, and elevated river views. The South Course also provides an exceptional outing venue overlooking the 9th green, accommodating up to 200 guests. Together with Bar North, these amenities create a vibrant, high-volume, and community-oriented golf experience, offering an exciting leadership opportunity for an experienced General Manager.
Position Summary:
Manages and directs the overall operational and fiscal performance of the facility in compliance and in accord with Company policies and procedures. Develops and implements fiscal, operational, and business development plans and strategies. Establishes and administers operational standards and quality performance guidelines for all system operating functions and staff.
Essential Duties and Responsibilities:
- Direct, coordinate and monitor the development of the facility’s annual business plan and operating/capital budgets. Make necessary adjustments and approve the final version for submission to senior management.
- Monitor and evaluate financial performance relative to budget goals and objectives. Analyze budget variances, develop and implement action plans to achieve appropriate adjustments.
- Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards. Develop and initiate action plans to achieve appropriate adjustments.
- Review and approve financial expenditures and transactions related to operations, services, and facilities/equipment within and according to established guidelines and procedures.
- Manage the proper communication of system activities to help ensure coordination of activities between departments. Communicate clearly, tactfully, and persuasively with employees and customers as applicable. Interface directly with department management when appropriate.
- Provide appropriate leadership in accord with Company culture and mission statement to promote positive employee morale and performance quality.
- Implement and manage KemperSports Core Initiatives at the facility.
- Provide direction, supervision, and guidance to management staff to assist with their skill development and help ensure the successful development and implementation of appropriate departmental operating and safety plans, goals, and policies & procedures.
- Oversee and manage employment activities, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc. to ensure compliance with Company human resources policies and procedures.
- Assess the quality of customer service activities in all departments. Formulate general plans and oversee their implementation towards achieving increased customer service excellence.
- Develop and maintain positive relationships with clients, municipal officials, and community organizations.
- Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
- Assure the efficient and timely submission of all required operational, financial, budgetary and related reports.
- Work with third party to promote and increase golfer programs
- Perform other duties as necessary and appropriate.
- Additional ad hoc projects as assigned.
Qualifications:
- Exceptional human relations and customer service skills. Someone approachable, warm and engaging.
- College degree preferred.
- 3-5 years applicable functional, supervisory and/or management experience, preferably in the hospitality industry.
- Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management.
- Demonstrated quality written, verbal, and interpersonal communication skills.
- Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
- Positive attitude, professional manner and appearance in all situations.
- Has a strong sense of urgency. Can react and adjust quickly to changing conditions and come up with practical ideas for dealing with them.
- Accommodating and analytical while producing highly precise and accurate work.
- Consistent and patiently thoughtful.
- Respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people.
Supervises:
Department Managers, which include Head Golf Professional, Grounds Superintendent and Executive Chef.
Classification:
Full-time, Salaried, Exempt
KemperSports Management is an Equal Opportunity Employer
