As a Diamond Sports (Baseball & Softball) Customer Service Specialist, you’ll be the frontline connection for customers seeking assistance with Trackman’s Diamond Sports products and software. This role requires strong communication skills, a proactive problem-solving mindset, and a passion for delivering exceptional customer experiences. You will help ensure that every customer interaction — by phone, email, or chat — is smooth, efficient, and adds value.
Key Responsibilities
Customer Service:
Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring empathy and clarity in every interaction.
Customer Support:
Identify, diagnose, and resolve technical issues related to Trackman Diamond Sports hardware and software, documenting each case thoroughly.
Internal Processes:
Maintain accurate and detailed documentation of every customer interaction, including issues, troubleshooting steps, resolutions, and follow-up actions.
Work Environment & Scheduling
Trackman Diamond Sports Customer Service operates 365 days a year, supporting customers across multiple time zones. This means:
We value work-life balance and fairness, why scheduling is planned in advance.
Requirements
Education & Experience:
Proven experience in customer service or technical support, ideally within technology, sports tech, or related industries.
Skills & Competencies:
Technical Proficiency:
Join the home of a powerful sports brand and a one-of-a-kind technology
Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race. We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Seoul, and Tokyo. We employ over 750 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured.
Where innovation happens
At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions. This mix makes Trackman an inspiring company – for our customers and colleagues.
Share our Passion!
Applications are continuously assessed, so please send your application as soon as possible. If you got what it takes, apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow
