The Country Club of the South - Johns Creek, GA
Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.
Golf Operations Management
•Oversee the reservation system, starting, monitoring,and pace of play
•Track and verify all players and guests,green fees,golf cars, club care, lockers, handicap fees, and other charges necessary,and facilitate accurate accounting and recordkeeping
•Oversee golf car fleet while ensuring proper maintenance and recordkeeping
•Develop and manage an innovative tournament program, group outings, and leagues that serviceall customer segments
•Oversee the operations of awell-managed practice facility
•Ensure the proper storage, safety, and cleaning ofgolfequipment
•Play golf witha variety ofmembersand/or guestsas time permits
•Administer the Rules of Golf and educate staff. Promote and provide Rules of Golf clinics to the membership
•Develop,maintain, update, and utilize customer database
Retail Management
•Oversee retail merchandise concession in step with the mission of the golf operation and facility
•Maintain a profitable golf merchandising operation
•Overseedevelopment of buying plans andall golf related purchasing
•Supervise physical inventories, present a diverse and desirable arrayof golf equipment, apparel,accessories
•Assist in the development of necessary systems utilizing POS to safeguard inventories and cash
•Establish accurate recordkeeping policies and procedures
•Supervise and train all golf shop staff to maximize sales opportunities
•Ensure customer database includesand tracksimportant dates, spending, sizes, preferences
•Maintain and attractive and orderly appearance in and aroundthe golf shop
•Conduct accurate and timely inventory counts
Golf Administration
•Recruit, hire, train,motivate,and superviseall golf department staff andmaintain accurate payroll records
•Ensure evaluations and annual reviews are completed and recordedfor all applicable staff
•Attend staff meetings as scheduled by managementand schedule staff meetingswith golf operations personnel
•Update and maintain golf shop policies and procedures and job descriptions and ensure they are adhered toandposted in the proper areas
•Maintain safety standards and safety equipment within OSHA requirements
•Assist in the publications of newsletters, informational, and promotional materials
•Oversee the administration of the golf handicap program
•Work closely with and provideguidance and consultationwith all golf committees
•Attend applicablecommitteemeetings andboard,management, and staffmeetings whenrequested
•Adhere to, enforce, and implement policies and procedures of the facility
•Setup regular written communication with supervisor to include facility, programming, staff and customer updates
Business and Financial
•Responsible for the financial and operational performance of the golf shop operations and golf services
•Ensure all financial goals andobjectives are being achieved
•Assist in the development and preparation of budgets, including forecasting and review of all golf operationsrevenues and expenses on a daily, weekly, monthly, and annual basis
•Ensure systems controlsare in place to safeguardassets, revenues, and resources
•In keeping with facility goals, utilize yield management techniques to maximize course usage
Other Facility/Departmental Responsibilities
•Work closely with all department heads to achieve the goals and objectives of the facility
•Maintain a close working relationship with the Golf Course Superintendent and provide advice on courseplayabilityand tournament set up
•Assist the Membership Sales Director in the promotion of new member leads and provide a supporting role inassisting with prospectivemembersand orientation of new members
•Coordinate plans with the Food and Beverage Manager for food and beverage needs for all golf functions
Knowledge, Skills and Traits
•Maintain PGA of America membership in good standingin an active classification
•Actively pursue PGA membership (if a PGA Associate)in a timely manner through thePGA Associate program
•Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
•Fundamental supervisory practices and principles
•Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
•Strong organizational, planning and prioritization skills
•Self-motivated with desire to promote and market
•Service and customer focused attitude
•Experienced in written and oral business communications
•Remain up-to-date on customer relationshipmanagementtactics and strategies
•Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others
•Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e.email, internet, Golf Genius and Foretees
•Maintain and promote a positive professional image within the community
•Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
•Maintain a credible golf game and remain current on teaching innovations
Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.
Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.
