Bend, OR | Broken Top Club is a private club built within a 600+ home community in Bend, OR in 1994. The 27,000 square-foot Clubhouse overlooks a 6-acre lake and showcases stunning views of the Cascade Mountains. With exposed timber trestles and rough-hewn rock, the Clubhouse offers a casually elegant refuge. With a massive wood-burning fireplace, the rustic sophistication will invite you in and keep you there. Amenities include an award-winning Weiskopf/Morrish golf course, an 18-hole putting course, golf performance center, pickleball and tennis courts, an outdoor swimming pool, fitness center and locker rooms with spa and steam rooms.
General Purpose:
Oversee and maintain all facets of the golf operation. Provide professional support, direction, management, training and leadership to golf staff associates. Promote and nurture customer relations and enhance the quality of the golf experience. Responsible for the day-to-day golf operations.
Essential Duties:
- Oversees golf operations including tournaments, rules, tee sheet management, merchandise inventory, range and player service operations, cart fleet, golf programming and instruction.
- Assists in the development and day-to-day tracking of the budget and business plan. Helps to control expenses in relation to revenues.
- Creates a customer service-oriented atmosphere that promotes the game of golf and meets the needs of the members. Ensures that associates provide a high level of customer service.
- Works closely with the Superintendent and the Food and Beverage Manager on a daily basis to ensure timely communication and to establish a good working relationship.
- Prepares work schedules and assigns associates areas of responsibility.
- Responsible for Data Capture / Data Collection of golfing guests and potential customers utilizing club defined data collection processes.
- Performs payroll tasks as scheduled and makes adjustments prior to submitting to payroll. Monitors hours to maximize productivity and minimize overtime.
- Provides leadership and vision to golf staff, building people, and preparing them for career advancement.
- Provide golf instruction through lessons and clinics to members and guests.
- Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
- Manages department members that may include, but is not limited to: Assistant and Associate Golf Professionals, Teaching Professionals, Tournament Coordinator, and Guest Services Attendants.
- Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
- Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
- Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
- Incorporates safe work practices in job performance.
- Regular and reliable attendance.
- Performs other duties as required.
Education/Experience:
Bachelor’s degree (BA) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Physical Demands:
Regularly stands, walks and sits. Occasionally climbs or balances; stoops, kneels, crawls or crouches. Frequently uses hands; reaches with hands and arms. Frequently talks or hears; tastes or smells. Occasionally lifts up to 50 pounds.
Certificates/Licenses:
Class A member of PGA/LPGA
Job Knowledge, Skill, and Ability Preferences:
- Ability to read and speak English is required in order to perform the duties of the job (e.g. the associates are required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
- Knowledge of Microsoft Office applications.
- Experience with computerized POS and tee time system.
Compensation:
Salary - $100K-$115K DOE. Year-end bonus potential. Education and Dues Allowance.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
