Position Title: PT Front Desk Receptionist
Position Reports to: Senior Administrative Assistant, Assistant Manager
Employee Category: Part-Time, Year-Round
FLSA: Hourly Position, Non-Exempt
Schedule: Sunday - Monday, 2pm - 10pm, Optional Additional Hours
The Front Desk Receptionist serves as the first impression of The Country Club. The position assists with member and staff communications as it relates to the Club with the ability to communicate on a professional level.
Primary Responsibilities:
- Welcome members and guests, by name when possible, in a hospitable and friendly manner
- Provide schedule of events and information to members and their guests
- Manages a multiline phone system and answers phone calls in a welcoming and timely fashion
- Be first point of contact and relay information to the management team when an emergency occurs on property
- Receive vendors and direct them as necessary
- Keep updated directions to the Club for the Front Desk including local directions for major highways
- Campus Directions for membership and vendors
- Distributes Clubhouse mail and packages daily—notify individuals of package arrivals
- Oversees and updates Members First Dining and Club’s website (reservations):
- Bedrooms
- Accept and monitor reservations and confirmations
- Maintain waitlist reservations
- Print welcome cards and keep card template current
- A la Carte
- Accept and monitor reservations in Members First Dining
- Work with Management Team on blocking time periods as necessary
- Events
- Accept and monitor reservations, confirmations and cancellations
- Call members 96 hours prior to event to confirm reservations
- Monitor waitlist reservations and contact members as directed by Management
- Maintain up to date event information at the Front Desk
- Work closely with the Communications and Management Team to create and or print:
- Weekly write-ups, change sheets and late issued write-ups—keep current
- A la Carte Menus, Event Menus, Wine Lists, Dessert Signs and Daily Specials
- Buffet Signs and Table Numbers
- Place Cards
- Additional Administrative tasks as prescribed
- Oversees the distribution of Club keys
- Organize and distribute the Club newspapers
- Create and post deceased member cards—remove at the correct time
- Maintain sign out sheets and logs in Front Desk manual
Required Skills:
- Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Publisher
- Exposure to a private club environment is preferable
- Excellent organizational skills, ability to multitask and strong interpersonal communication skills
- Must be detail-oriented and work effectively while meeting all applicable deadlines
- Must be able to work independently and productively with minimum supervision
- Ability to prioritize, organize and follow up on daily assignments and responsibilities
- Administrative experience is preferable
Uniform Requirements:
- Business Attire
- TCC standards per the Employee Manual
Physical Requirements:
Physical Requirements:
- Lift up to 30 pounds. May be asked to lift trays or boxes of paper, mail packages
- Stand, walk, bend and lift for up to 9 hours per day
Sunday - Monday, 2pm - 10pm, Optional Additional Hours
