TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.
TravisMathew have an exciting opportunity to join our team as a Sales Operations Coordinator
The role will be a mix of home and office working from our head office in Chessington.
The Sales Operations Coordinator will join us on a full time, permanent basis and in return you will receive a competitive salary of up to £30,000.00 per annum depending on experience, alongside a great range of benefits, including:
- Quarterly sales incentive
- Health care maintenance cash plan
- Employee assistance programme
- Contributory pension scheme
- Private medical insurance
- Life assurance
- Generous holiday entitlement plus an additional day off on your birthday
- Staff discounts
- Interest free leisure and season ticket loans
The Sales Operations Coordinator is critical to maintaining the smooth flow of orders across the business - targeting first time on time and in full delivery. They will support the end-to-end order pipeline, triage operational queries between Customer Service, Sales and our Logistics and Distribution Centre teams. With a strong emphasis on reporting, stakeholder coordination, and process accuracy, this role ensures our operations run efficiently, reliably, and in alignment with commercial goals.
This is a great opportunity for a Sales Operations Coordinator who’s ready to take the next step in their career. You'll build confidence through hands-on learning and supportive collaboration across teams, with the chance to broaden your skills through supporting on strategically important projects, improving processes and excelling in a role that offers variety, clear responsibilities, and visible impact.
ROLES AND RESPONSIBILITIES
- Review and manage the order pipeline, ensuring timely allocation, fulfilment in full and on time, along with resolution of exceptions.
- Manage bookings and collections with customers and 3PLs
- Ensure accurate setup of Value-Added Services (VAS) per customer requirements.
- Process and oversee EDI customer orders, identifying and resolving errors and coordinating with relevant teams to ensure data integrity and timelines achieved.
- Analyze and interpret supply chain data, develop reports and dashboards, and recommend process improvements to boost efficiency and reduce errors.
- Collaborate with cross-functional teams including logistics, transportation, purchasing, and product development to ensure smooth and timely delivery of goods and alignment with sales and operational goals.
- Own the shared operations inbox as a key communication hub—resolving queries swiftly, spotting recurring themes, and turning insights into process improvements that reduce future inbound traffic.
- Support creation and delivery of team training and SOPs, and contribute to UAT and QA activities as part of systems or process changes.
- Maintain and distribute operational reporting dashboards, highlighting trends, gaps, and improvements across order management and fulfilment.
- Identify recurring issues and recommend process improvements to boost efficiency and reduce errors.
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
- Proficient in Microsoft Applications (i.e. Word, Outlook, PowerPoint etc.).
- Advanced Excel skills; experience with ERP and EDI systems is essential (SAP preferred)
- A customer-first mindset with confidence handling high volumes of orders and queries,
- Clear and professional communication, with the ability to build strong working relationships,
- Highly organised, detail-oriented, and comfortable working in a fast-paced, cross-functional environment
- Comfortable with change and eager to learn, with a hands-on, can-do attitude.
- A team player who takes ownership but knows when to ask for support or escalate issues.
- Keen to grow in retail or operations, in a role that offers variety, responsibility, and cross-functional exposure.
Demonstratable experience in retail, logistics, or operations, with strong system proficiency and adaptability; experience in process documentation or training coordination is a plus. Background in seasonal or wholesale apparel/footwear is highly desirable, bachelor's degree or equivalent preferred but not essential.
If you have the skills and experience we are looking for, apply today to be considered for the Sales Operations Coordinator role.
TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.
If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
TravisMathew is an Equal Employment Opportunity
If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
TravisMathew is an Equal Employment Opportunity
