Callaway Golf is a leader in total performance, premium golf equipment and active lifestyle products while also being a great place to work! We are passionate and push the limits of innovation. We dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf enjoyable for everyone!
Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission.
TravisMathew have an exciting opportunity to join our team as an Order Management & Wholesale Account Coordinator
The role will be a mix of home and office working from our head office in Chessington.
The Order Management & Wholesale Account Coordinator will join us on a full time, permanent basis and in return you will receive a competitive salary of up to £30,000.00 per annum depending on experience, alongside a great range of benefits, including:
- Quarterly sales incentive
- Health care maintenance cash plan
- Employee assistance programme
- Contributory pension scheme
- Private medical insurance
- Life assurance
- Generous holiday entitlement plus an additional day off on your birthday
- Staff discounts
- Interest free leisure and season ticket loans
We’re looking for a proactive and detail-oriented Order Management & Wholesale Account Coordinator to manage the full lifecycle of wholesale orders — from entry to warehouse ready. You will serve as the go-to liaison between our customers, Sales, Finance, and Sales Operations teams to ensure smooth processing, timely communication, and high customer satisfaction.
This is a great opportunity for an Order Management & Wholesale Account Coordinator who’s ready to take the next step in their career. You'll build confidence through hands-on learning and supportive collaboration across teams, with the chance to broaden your skills in a role that offers variety, clear responsibilities, and visible impact.
ROLES AND RESPONSIBILITIES
- Own the daily management of external and internal customer queries – processing new and amended wholesale and intercompany orders, issuing credit/debit notes, coordinating returns, and releasing orders from hold, all within agreed SLAs.
- Distribute the weekly open orderbook report with clear status updates and lead review calls with Sales to drive resolution of held or delayed orders.
- Monitor and act on at-risk orders approaching cancellation dates to prevent disruption.
- Deliver a clear, concise weekly report on order risks, cross-functional updates, and required escalations.
- Report on customer service SLAs weekly, identifying key drivers behind performance trends and working with stakeholders to remove blockers or improve turnaround time.
- Act as the central point of contact for all order-related queries, working closely with Sales, Sales Operations, Planning, and Credit Control.
- Conduct bi-annual orderbook audits to ensure data accuracy.
- Identify recurring issues and recommend process improvements to boost efficiency and reduce errors.
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
- Proficient in Microsoft Applications (i.e. Word, Outlook, PowerPoint etc.).
- Strong Microsoft Excel skills and experience using ERP systems (SAP preferred),
- A customer-first mindset with confidence handling high volumes of orders and queries,
- Clear and professional communication, with the ability to build strong working relationships,
- Organised, reliable, and able to manage time effectively in a busy environment.
- Comfortable with change and eager to learn, with a hands-on, can-do attitude.
- A team player who takes ownership but knows when to ask for support or escalate issues.
- Keen to grow in a role that offers variety, responsibility, and cross-functional exposure.
Demonstratable experience in retail customer service and operations support, with strong system proficiency and adaptability; holds a bachelor's degree or equivalent experience preferred but not required.
If you have the skills and experience, we are looking for, apply today to be considered for the Order Management & Wholesale Account Coordinator role.
TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.
If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
TravisMathew is an Equal Employment Opportunity
If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
Callaway Golf is an Equal Employment Opportunity Company
