Overview
At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.
Position Summary
The ServiceNow Administrator will manage and maintain our ServiceNow platform while collaborating with business stakeholders to gather and translate requirements into actionable solutions and leading their implementation. The ideal candidate will have a deep understanding of ServiceNow administration and platform capabilities, coupled with a proven ability to drive projects from inception to completion. This role will be responsible for the ongoing configuration, maintenance, and optimization of the ServiceNow platform to support the organization’s business processes.
Duties and Responsibilities:
Perform ServiceNow administrator duties, including managing users, roles, permissions, and platform upgrades
Work closely with business stakeholders to understand their needs, document requirements, and ensure alignment with the ServiceNow platform capabilities.
Lead ServiceNow projects based on requirements, including design, configuration, testing, deployment, and post-go-live support.
Work closely with third-party developers to implement ServiceNow solutions based on business needs and industry best practices.
Configure and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, and other business applications
Monitor platform health and performance, addressing any issues and performing regular maintenance, patching, and updates.
Collaborate with cross-functional teams to design and implement ServiceNow integrations with external systems.
Troubleshoot and resolve ServiceNow issues and provide ongoing technical support for users.
Drive continuous improvements and optimizations to the ServiceNow platform to meet evolving business needs.
Stay current with ServiceNow features, industry trends, and best practices.
Provide training and guidance to end-users to maximize the platform's usage and effectiveness.
Qualifications and Skills Required:
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Minimum 3-5 years of experience as a ServiceNow Administrator.
Experience leading end-to-end ServiceNow projects, including gathering requirements, stakeholder management, and project delivery.
In-depth knowledge of ServiceNow administration, including platform configuration, instance management, and upgrades.
Expertise in managing user roles, permissions, access controls, and ensuring platform security and compliance.
Strong understanding of ServiceNow workflows, UI policies, business rules, and client scripts.
Excellent communication skills with the ability to collaborate effectively across departments and teams.
Proven experience troubleshooting platform issues and providing support for ongoing operations.
ServiceNow Certified System Administrator (CSA) certification is required; other certifications like Certified Implementation Specialist (CIS) are a plus.
Familiarity with ITIL best practices and framework.
Experience with ServiceNow integrations using REST and SOAP APIs.
Working knowledge of JavaScript, HTML, CSS, and other web technologies as used within ServiceNow.
Experience with Agile methodologies for software development.
Work Environment and Physical Requirements:
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
