The Golf Shop Manager will offer friendly and expedient service to the property’s members & guests and assist the golf professional staff in golf shop operations, merchandise sales and other golf-related activities.
Essential Duties:
- Receives shipments, prepares merchandise, and receives merchandise into inventory through the POS system.
- Presents merchandise in attractive displays, changes/updates displays on a regular basis. Ensures a fresh look is maintained in the shop.
- Extracts EOM reporting from POS/Inventory system
- Populates Open to Buy plan with EOM information for Sales, COS and Inventory levels
- Processes receiving documents for accounts payable.
- Leads/Assists in monthly/quarterly inventory in retail shops.
- Maintains receiving log to cross-check with general ledger monthly.
- Maintains sufficient stock levels and assists in ordering merchandise for retail shop. Places special orders for members and guests.
- Ensures stockrooms are kept organized so that items are easy to locate.
- Sells and maintains retail shop merchandise while providing guest service.
- Performs opening and closing procedures for the shop or store.
- Responsible for accountability of all sales and money transactions made.
- Collects applicable fees from patrons as they arrive.
- Makes reservations (tee-times, classes, etc) and assists customers on the phone.
- Assists with general cleaning of the shop or store.
- May work with guest services and player assistants to facilitate orderly start and play on the golf course.
- Assists in scheduling and training of shop staff.
- Processes return authorizations.
- Incorporates safe work practices in job performance.
- Regular and reliable attendance.
- Performs other duties as required.
Qualifications, Experience and Skill Requirements:
- Must have a friendly and positive personality
- Must have strong communication and interpersonal skills
- Must have basic computer skills
- Must be dependable and have a strong work ethic
- Knowledge about the game of golf preferred
Education/Experience:
- Associate’s degree (AA); or six months to one year related experience and/or training; or equivalent combination of education and experience.
Physical Demands:
- Frequently stands and uses hands, reaches with hands and arms, talks or hears. Occasionally walks, sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.
Job Knowledge, Skill, and Ability Preferences:
- Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
About Troon
Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/.
