Position Title: Racquet Sports Coordinator
Position Reports to: Racquet Sports Manager
Employee Categories: Full-Time, Year-Round
FLSA Category: Non-Exempt; Hourly Position
As a Racquet Sports Coordinator, you will play a key role in delivering an exceptional experience for our members and guests. This front-line position is vital to the success of the Racquet Sports department, supporting day-to-day operations, optimizing member satisfaction, and promoting racquet sports engagement through professionalism, communication, and service excellence.
Primary Responsibilities:
- Serve as the first point of contact for Racquet Sports inquiries—delivering warm, knowledgeable, and solution-focused support via phone, email, and in-person interactions.
- Manage court reservations, private lessons, and clinic registrations with precision and clarity using club scheduling software.
- Support and promote programming (e.g., junior development, clinics, social events, leagues) with enthusiasm and deep familiarity.
- Maintain an inviting and professional Racquet Shop and Facility appearance, ensuring cleanliness, product merchandising, and facility functionality.
- Process and reconcile daily sales and lesson receipts accurately and efficiently.
- Assist with outdoor court maintenance during active seasons (e.g., brushing, rolling, watering).
- Take ownership of administrative tasks and department projects, contributing ideas for improvement.
- Collaborate with Racquet Professionals and other staff to ensure smooth event and clinic execution.
Key Success Traits:
- A strong communicator with an upbeat, professional demeanor.
- Passionate about hospitality and enhancing the member experience.
- Self-motivated, detail-oriented, and solutions-driven.
- Comfortable balancing member-facing interactions with back-end responsibilities.
- Committed to upholding the highest standards of professionalism and discretion.
Required Skills & Qualifications:
- Proficiency in Microsoft Office and comfort with club management systems.
- Demonstrated ability to manage time effectively and prioritize tasks.
Preferred Qualifications:
- Knowledge of racquet sports (tennis, pickleball, paddle) or willingness to learn.
- Experience with website updates or booking platforms (e.g., Clubessential, CourtReserve).
- Prior experience in hospitality, retail, or sports club environments.
- Interest in long-term growth in club operations or racquet sports management.
Uniform & Physical Requirements:
- Business Casual/Professional attire as per club standards.
- Physically able to lift up to 50 lbs., including water jugs, merchandise, towel hampers, maintenance tools & court brushes.
- Bend and reach for items in Racquets Pro shop and walk stairs.
- Walk and work outdoors during seasonal operations (carrying 6’ brooms and line sweepers)
- Operate motorized vehicles (court roller and golf cart)
- Stand, walk, bend and lift for up to 12 hours a day.
- Complete substantial repetitive movements (motions) of the wrists, hands, and/or fingers.
- The worker is required to have close visual acuity to perform an activity such as: transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes
